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Account Manager in Bronx, NY at ResCare

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Bronx, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Account Manager

Job Category: Professional: Clinical

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Account Manager.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Account Manager you will: 

Provides pre and post-employment services to assist participants in gaining and/or retaining employment and initiating a career path leading to self-sufficiency.  Works with participants to evaluate customers’ past skill assessments and update as necessary. Administers and evaluates in-depth assessment instruments. Assess supports necessary to succeed on the job and to increase wages. Provides re-employment services to ensure the participant remains employed. Provides/facilitates workshops in job keeping and life management skills

Provides support in decision to keep existing job, while also identifying and pursuing future career goals. Provides one-on-one
individual coaching in current job and activities outlined in skill development plan. Arranges supportive services as needed. Arranges and develops individual employment plans to include training services when necessary. Develops partnerships with employers. Facilitates and provides re-employment activities. Arranges on-site mentoring for customers by co-workers. Develops partnerships,
in order to promote problem solving, job retention, and advancements. Other duties as assigned

  • Provide case management to customers at the appropriate level
  • Interview customers to gather information on training needs, educational background, work experience, skills interest and eligibility
  • Verify eligibility for program services
  • Assist customers with identifying employment goals and career development needs, and developing achievable and realistic services and employment plans
  • Monitor customers progress during participation in appropriate activities
  • Assist customers with job placement
  • Provide follow-up after job placement to ensure job retention and the elimination of barriers that may impede job retention
  • Authorize and coordinate supportive services such as clothing, child care, transportation, counseling, etc. and track obligations of funds
  • Authorize and coordinate training services and track obligations of funds
  • Assist customers in working with other community and social service organizations by serving as an advocate
  • Ensure case record documentation is current, accurate, thorough and complaint with established policies and procedures
  • Prepare reports related to program activities
  • Maintain existing linkages to community resources and develop new ones to further the goals of the program and the success of customers
  • Conduct outreach to build, maintain, and enhance relationships with employers
  • Coordinate with other Workforce Center staff when working with employers, Chambers of Commerce, local non-profits and social service agencies
  • Work actively with businesses to identify job opportunities, alternative work and training initiatives
  • Enlist cooperation of community and business leaders to increase awareness of available workforce services in the community
  • Perform additional duties as assigned

Position Requirements

  • B.A. in counseling, social science or related field preferred.
  • Two years of work experience combining elements of job placement, training, and counseling.
  • Ability to interact positively with a variety of job seeker clients, including those with barriers to employment.
  • Ability to maintain an intensive interviewing schedule.
  • Knowledge of federal and state regulations relating toemployment and training programs.
  • General knowledge of a variety of job specific skills and firm knowledge of appropriate employment “soft skills”. 
  • Knowledge of job development, placement and employment search and retention processes, and a working knowledge of workforce development programs and the local business community is desirable.
  • Must be able to coordinate services for participants with multiple barriers and with private sector businesses.
  • Must possess demonstrated effectiveness in customer service and be able to work independently under general
    supervision, and as a member of a team.
  • Must be able to work comfortably in a variety of employment settings appropriate to the population.
  • Must possess good oral and written communication skills.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

901 TREMONT AVE FL 2 , BRONX, NY 10460-4301 USA