Branch Manager in Toccoa, GA at ResCare

Date Posted: 6/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Toccoa, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Branch Manager

Job Category: Operations Management

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Branch Manager.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Branch Manager Responsibilities
  • Establish goals and objectives for home care branch managers, monitor employee performance, and develop corrective action plans as needed.  
  • Assign, prioritize, and review work assignments, act upon personal leave requests, and schedule appropriate staff coverage in each branch office to meet client and staffing needs. 
  • Train home care supervisors on laws, regulations and company policies and procedures governing their job assignments to ensure compliance.  
  • Provide policy interpretation to area branch office staff, clients, and community groups and agencies.
  • Provide leadership, accountability and guidance in handling challenging client cases and employee concerns.  
  • Conduct individualized supervisory meetings with each home care supervisor to review and monitor client service plans and caregiver training plans, audit client and care-giver files, evaluate use of office automation and computer systems, and provide consultation and guidance on subjects requiring additional training.  
  • Provide guidance to and assist home care supervisors in the selection and development of home care aides for which they manage and supervise.   
  • Be available on-call for home care supervisors 24 hours per day, 7 days per week via the company’s cell phone messaging system.  
  • Gather area and branch office data and prepare written reports.  Use the collected data to identify and areas of concern and implement quality improvement plans to address the concerns. 
  • Respond in writing or verbally to client or community concerns, audit requests, and/or contract complaints regarding quality of services and programs and use the information to make service improvements.   
  • Work closely with the Administrative Support to ensure a positive and efficient work environment exists between the support staff and branch managers. 
  • Establish relationships and be the primary area contact person for case management and contract monitoring personnel assigned to the local area Agency on Aging, DSHS Home and Community Services, health care providers, and the Dept. of Health.  Attend and participate in area meetings, case staffing, and address local contract concerns. 
  • Represent the company publicly at professional and community group meetings.  Prepare written and oral reports regarding program area supervised. 
  • Work closely with the Regional Vice President to ensure area branches are operating effectively.
  • Perform other duties as assigned.

Specific Requirements

  • Bachelor’s degree in social work, health or social science, public administration or related field. 
  • Five or more years of experience as a social service or health care supervisor or manager, including two years supervising or managing staff providing services to elderly or disabled. 
  • Ability to effectively communicate verbally and in writing.
  • Ability to read, analyze and accurately interpret regulatory requirements, agency instructions, policies and procedures, email messages, and regulatory communications.
  • Ability to consistently & completely prepare accurate documentation on a timely basis. 

Employee should be:

  • Respectful. Approach others in a tactful manner.  Treat others with respect and consideration regardless of their status or position.  
  • Accountable. Accepts responsibility for own actions.  Follow through with commitments. 
  • Detail oriented. Demonstrate accuracy and thoroughness.  Look for ways to improve and promote quality. Apply feedback to improve performance.  
  • Adaptable. Adapt to changes in the work environment.  Manage competing demands. Change approach or method to best fit the situation.  Able to deal with frequent change, delays, or unexpected events. Manage difficult or emotional customer situations.  Respond promptly to customer needs. Solicit customer feedback to improve service.
  • Reasonable. Identify and resolve problems in a timely manner.  Gather and analyze information skillfully.  Develop alternative solutions.  Work well in problem solving situations. Use reason even when dealing with emotional topics. 

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

1399 BIG A RD , TOCCOA, GA 30577-6030 USA