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Business Sys Analyst-Intermediate in Louisville, KY at ResCare

Date Posted: 12/14/2018

Job Snapshot

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Job Description

BrightSpring Health Services 

Title: Business Sys Analyst-Intermediate

Job Category: Information Technology

Line of Business: Support Center Services

About BrightSpring Health Services and Our Family of Brands

Join us in transforming peoples' lives and their communities! BrightSpring Health Services is the new name for Kentucky-based ResCare, Inc., the parent company that supports a diverse family of brands. After more than 40 years of a successful history of helping people through a variety of settings and service offerings, we’ve reinvented ourselves.

At BrightSpring, everything we do centers on helping people live their best life. Our vision is to be the leading provider of home and community based health services for the needs of the complex populations we serve. We want to make sure that our clients receive the right care at the right time in the safest environment possible.

We are excited that you might consider joining our dedicated network of compassionate professionals who work in thousands of communities across the country - helping more than 60,000 people every day.

Right now, we have an exciting opportunity for you to join our team as a Business Sys Analyst-Intermediate.

About this Line of Business

BrightSpring Health Services is one of the largest providers of diversified home and community-based health services to complex, high-cost populations. The company provides nonclinical habilitative services and/or clinical rehabilitative services for people of all ages and skill levels.  Primary businesses include: behavioral health (including autism services), home health care (including personal care, home health, and hospice), neuro therapy, and job placement and vocational training, supported by pharmacy and telecare ancillary technologies and services. These businesses employ more than 45,000 dedicated team members in more than 40 states and provide services to more than 2 million people annually. 

BrightSpring Health Services is focused on providing quality and lower-cost outcomes to challenging and high-cost populations, through best-in-class services and technology innovation. Our Connected Home care model is an industry-leading approach to the future of health care services to achieve strong quality and compliance while also driving efficiency and cutting waste. 

Our care professionals work in thousands of communities across the United States. Founded and headquartered in Louisville, Kentucky, the company has been making a difference in people’s lives and communities since 1974 – providing home and community-based health services to complex populations and helping people live their best life.

As a(n) Business Sys Analyst-Intermediate you will: 

The Business Systems Analyst-Intermediate position will help to design, implement, and maintain Revenue Systems solutions for the ResCare and its affiliates.  This position will provide support for multiple applications, and will optimize the use of these systems for the Residential IDD, HomeCare IDD, and SeniorCare markets.  The incumbent will support multiple areas and teams and will be responsible for the technical setup of the applications to meet specific end user requirements.  This position will also work closely with administrators, directors, managers, and Resource Center staff to maximize the efficient and effective use of the systems as they relate to end user productivity and satisfaction.


  • System administration to include configuring, implementing, monitoring, and testing of all related applications
  • Application support including troubleshooting issues and clearly reporting them to technical staff and/or vendor(s) as necessary
  • Be a liaison with the ResCare training team for all end user roles with an emphasis on providing optimal user efficiency and proficiency
  • Create, organize, and update documentation of newer versions and updates of the application as necessary
  • Attain and maintain knowledge about department practices, procedures, workflows, including providing focused support on applications where appropriate to enhance end user abilities and capabilities with the system 
  • Assist with observing and assessing user skills, and provide assessments to ResCare training team to improve training program outcomes
  • Provide observations and recommendations to departments regarding strategies to improve user satisfaction and increase efficiencies. 
  • Works as liaison to Infrastructure team for issues related to connectivity and performance 
  • Perform other duties as assigned.

Position Requirements

  • AA/AS in Computer Science or related field with 2-4 years of progressive experience in an enterprise healthcare setting
  • Appropriate education and/or experience may be substituted on equivalent basis
  • Previous experience in an enterprise healthcare setting is strongly preferred. 
  • Significant experience in workflow design/redesign, healthcare information systems, and/or systems analysis and design experience strongly desired. 
  • Certifications/Licenses: None


  • Initiative, self-starter, problem identification, resolution and analytical skills are essential
  • Able to work with minimal supervision
  • Excellent oral and written communication skills are required 
  • Strong critical thinking and the ability to apply knowledge within a complex environment is essential
  • An understanding of revenue cycle and clinical workflows and processes is required 
  • Previous healthcare experience is required
  • Scheduling flexibility is required to accommodate changing business needs
  • Some travel may be required to meet the demands of an ongoing national rollout of EHR and other healthcare technologies

Additional Information


BrightSpring Health Services offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

BrightSpring Health Services is an Equal Opportunity Employer. BrightSpring Health Services does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA