Business Systems Analyst in Louisville, KY at ResCare

Date Posted: 2/6/2018

Job Snapshot

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Job Description


Title: Business Systems Analyst

Job Category:

Line of Business: Resource Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Business Systems Analyst.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Business Systems Analyst Responsibilities

The Business Systems Analyst-Intermediate position will help to design, implement, and maintain Healthcare Information Systems solutions for the ResCare and its affiliates. This position will provide support for multiple applications, and will optimize the use of these systems for the Residential IDD, HomeCare IDD, and SeniorCare markets. The incumbent will support multiple areas and teams and will be responsible for the technical setup of the applications to meet specific end user requirements. This position will also work closely with administrators, directors, managers, and Resource Center staff to maximize the efficient and effective use of the systems as they relate to end user productivity and satisfaction.


  • System administration to include configuring, implementing, monitoring, and testing of all related applications
  • Application support including troubleshooting issues and clearly reporting them to technical staff and/or vendor(s) as necessary
  • Be a liaison with the ResCare training team for all end user roles with an emphasis on providing optimal user efficiency and proficiency
  • Create, organize, and update documentation of newer versions and updates of the application as necessar
  • Attain and maintain knowledge about department practices, procedures, workflows, including providing focused support on applications where appropriate to enhance end user abilities and capabilities with the system
  • Assist with observing and assessing user skills, and provide assessments to ResCare training team to improve training program outcomes
  • Provide observations and recommendations to departments regarding strategies to improve user satisfaction and increase efficiencies.
  • Works as liaison to Infrastructure team for issues related to connectivity and performance
  • Perform other duties as assigned.

Specific Requirements

  • Education:
    o   Intermediate: AA/AS in Computer Science or related field with 2-4 years of progressive experience in an enterprise healthcare setting
  • Appropriate education and/or experience may be substituted on equivalent basis
  • Previous experience in an enterprise healthcare setting is strongly preferred.
  • Significant experience in workflow design/redesign, healthcare information systems, and/or systems analysis and design experience strongly desired.
  • Certifications/Licenses: None


  • Initiative, self-starter, problem identification, resolution and analytical skills are essential
  • Able to work with minimal supervision
  • Excellent oral and written communication skills are required
  • Strong critical thinking and the ability to apply knowledge within a complex environment is essential
  • An understanding of revenue cycle and clinical workflows and processes is required
  • Previous healthcare experience is required
  • Scheduling flexibility is required to accommodate changing business needs
  • Some travel may be required to meet the demands of an ongoing national rollout of EHR and other healthcare technologies

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA