Career Center Manager in Houston, TX at ResCare

Date Posted: 6/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Career Center Manager

Job Category: Operations Management

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Career Center Manager.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Career Center Manager you will: 

The individual is this position is an experienced human resources professional who creates and maintains a positive work environment that allows career office staff to be successful in providing quality service for residents.

She/he plans, organizes and leads the office operation so that staff knows what is expected of them and have adequate resources to do good work.

She/he makes sure the office staff provide good service for customers and treat customers professionally and courteously.

Essential Job Responsibilities:

Management Responsibilities 

  • Clearly communicates expectations and priorities to office staff
  • Delegates and reviews status of on-going work to assure expectations are being met 
  • Communicates throughout every level of Workforce Solutions system – RSD and ESD office staff, administrative staff, Board staff, other managers
  • Directly supervises and evaluates the performance of office supervisors or team leaders. 
  • Ensures daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives 
  • Understands and implements the franchise requirements – Mission, Core values, Standards and Guidelines 
  • Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers 
  • Serves on work groups and manages special projects and assignments when required
  • Ensures that company and contract policies and procedures are followed
  • Is responsible for meeting contract performance goals 
  • Manages an office budget
  • Assures Workforce Solutions facility is safe and that systems work; Arranges for needed repairs. 
  • Coordinates work activities of the office with other offices to improve services to our customers.

Human Resource Responsibilities  

  • Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations
  • Evaluates and recommends personnel actions including salary increases, bonuses,  and improvement plans 
  • Oversees coaching and on-the-job training of new employees or arranges for training of personnel.

With Resident Customers

  • Uses good judgment in resolving customer complaints
  • Responsible for accurate determination of eligibility and award of Workforce Solutions financial aid

With ESD Staff

  • Answer questions from Employer Service staff, supervisors and managers
  • Communicates with Employer Service management and staff to coordinate a response to employers’ workforce needs  
  • Fosters a productive working relationship with ESD management through flexibility, adaptability, and congeniality to find solutions for employers
  • Represents Workforce Solutions in the community at meetings, conferences, and seminars or on boards, panels and committees

Data and Monetary Responsibilities and Safekeeping

  • Ensures timely and accurate data entry 
  • Maintains and assures confidentiality of all customer files.
  • Responsible for safekeeping of all cash substitutes

Position Requirements

  • Bachelor’s degree and a minimum of two years experience in the work place or 
  • Substitute 2 years of management experience for each year of college or 
  • Five years of experience at Workforce Solutions – at least some of that in a supervisory role 

Knowledge and Abilities

  • Knowledge and understanding of the labor market and jobs
  • Able to identify and solve problems
  • Able to generate, interpret and analyze reports 
  • Proficient in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software
  • Ability to work well in teams and independently;  Able to work with resident customers and other staff (flexible, congenial and adaptable)
  • Ability to communicate orally and in writing at a professional level; Must have some, public speaking experience; Able to effectively present information to the public.
  • Flexible and creative in the use of resources to meet changing customer demands
  • Self-motivated and self-directed
  • Results-oriented

Additional Information

Work Location subject to change as more locations are established in the Houston Metro Area


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

8373 Westheimer , Houston, TX 77063-2703 USA