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Cash Disb Help Desk Analyst in Louisville, KY at ResCare

Date Posted: 12/1/2018

Job Snapshot

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Job Description

BrightSpring Health Services 

Title: Cash Disb Help Desk Analyst

Job Category: Cash Disbursements

Line of Business: Support Center Services

About BrightSpring Health Services and Our Family of Brands

Join us in transforming peoples' lives and their communities! BrightSpring Health Services is the new name for Kentucky-based ResCare, Inc., the parent company that supports a diverse family of brands. After more than 40 years of a successful history of helping people through a variety of settings and service offerings, we’ve reinvented ourselves.

At BrightSpring, everything we do centers on helping people live their best life. Our vision is to be the leading provider of home and community based health services for the needs of the complex populations we serve. We want to make sure that our clients receive the right care at the right time in the safest environment possible.

We are excited that you might consider joining our dedicated network of compassionate professionals who work in thousands of communities across the country - helping more than 60,000 people every day.

Right now, we have an exciting opportunity for you to join our team as a Cash Disb Help Desk Analyst.

About this Line of Business

BrightSpring Health Services is one of the largest providers of diversified home and community-based health services to complex, high-cost populations. The company provides nonclinical habilitative services and/or clinical rehabilitative services for people of all ages and skill levels.  Primary businesses include: behavioral health (including autism services), home health care (including personal care, home health, and hospice), neuro therapy, and job placement and vocational training, supported by pharmacy and telecare ancillary technologies and services. These businesses employ more than 45,000 dedicated team members in more than 40 states and provide services to more than 2 million people annually. 

BrightSpring Health Services is focused on providing quality and lower-cost outcomes to challenging and high-cost populations, through best-in-class services and technology innovation. Our Connected Home care model is an industry-leading approach to the future of health care services to achieve strong quality and compliance while also driving efficiency and cutting waste. 

Our care professionals work in thousands of communities across the United States. Founded and headquartered in Louisville, Kentucky, the company has been making a difference in people’s lives and communities since 1974 – providing home and community-based health services to complex populations and helping people live their best life.

As a(n) Cash Disb Help Desk Analyst you will: 

  • Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training.
  • Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests. 
  • Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
  • Assists users with application navigation.
  • Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds.
  • Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication.
  • Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
  • Reviews employee payroll information and process data for paychecks.
  • Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly.
  • Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions.
  • Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records.
  • Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay.
  • Maintains strict confidentiality of data.
  • Other duties as assigned.

Position Requirements

Education, Experience and Certification

  • 2 Years of Technical Training or an Associate's Degree, preferred.
  • 1 years of experience working in a Customer Service Industry, preferably with Phone System Management experience is required.
  • Strong analytical thinking, troubleshooting and problem solving skills within complex enterprise systems.
  • Ability to diagnose and resolve routine and advanced system technical issues, involving other resources when necessary.
  • Ability to make quick decisions & take appropriate actions consistent with available facts, constraints, and anticipated consequences.

Additional Information


BrightSpring Health Services offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

BrightSpring Health Services is an Equal Opportunity Employer. BrightSpring Health Services does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA