Client Care Coordinator in San Luis Obispo, CA at ResCare

Date Posted: 4/18/2018

Job Snapshot

Job Description

ResCare 

Title: Client Care Coordinator

Job Category: Operations Management

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Client Care Coordinator.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Client Care Coordinator Responsibilities

As a Client Services Supervisor II, you will be responsible for managing all aspects of your assigned caseload (clients and direct care staff) in a fast paced HomeCare Services setting.

Essential Job Responsibilities:

Client Services

  • Understanding and ensuring adherence to the agreed plan of care for each client in your caseload
  • Partnering and communicating with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies
  • Monitoring and escalating changes in your clients plan of care, services or condition
  • Conducting periodic home visits and safety checks
  • Ensuring proper documentation and recordkeeping for agency payers
  • Managing client service schedules and ensuring adequate staffing

Staff Management

  • Recruitment, screening and selection of direct care staff based on Agency and external referrals
  • Determining schedules and adequate staffing and processing completed visits for payment
  • Providing consultation and training to Direct Care Staff to ensure quality care and service
  • Monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes
  • Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling

Administrative

  • Providing administrative support for key branch functions (payroll, employee assistance, answering phones, etc.)
  • Record keeping and file documentation
  • Conducting periodic audits to ensure internal and external compliance

Specific Requirements

  • Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred 
  • Ability  to make decisions quickly, and manage confidential information
  • Associate’s Degree in Business, Nursing, Social Services, or related field of study preferred
  • 1- 2 years in a supervisory role preferred 
  • 2+ years of community service, client service or staffing experience 
  • 2+ years of general office and computer experience 
  • Excellent customer service and communication skills 
  • Solid experience working with the public, presenting a friendly, professional appearance while interacting with people 
  • Ability to travel frequently within designated region or other locations as required

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, stand, and walk; to reach with hands and arms; and to talk and listen. The employee is required to type on a computer keyboard and the employee may be asked to occasionally lift and/or move heavy objects. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee works in home-like and office settings with varying temperature degrees. The noise level can vary from moderate to loud.

Additional Information



Benefits

In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

3220 S Higuera St Ste 307 , San Luis Obispo, CA 93401-6999 USA