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Clinical Assessment Manager - WeCARE in New York, NY at ResCare

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Clinical Assessment Manager - WeCARE

Job Category: Professional: Clinical

Line of Business: Workforce Services

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Clinical Assessment Manager - WeCARE.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

As a(n) Clinical Assessment Manager - WeCARE you will: 

  • Oversees the entirety of the clinical assessment process
  • Supervises clinical assessment teams for engagement of customers in assessment activities, Qualified Health Professionals (QHPs) who conduct clinical assessments, and the Evaluating Physician who conducts medical evaluations
  • Establishes and ensures teams are following standard operating procedures for completion of high quality clinical assessment activities and related reports in alignment with HRA requirements and industry best practices
  • Ensures assessments are completed timely and result in accurate functional capacity outcomes (FCO) for customers
  • Monitors the clinical assessment process inputs, throughputs, and outcomes in real time to adapt processes as needed to align with customer referrals for services; provides daily, real-time feedback to team members on the effectiveness of processes and any needed improvements
  • Works with the Medical Director, Project Director, and Project Accountant to procure and coordinate Review Physician services; reviews and approves Physician review invoices prior to submitting to Project Accountant for processing
  • Interprets and implements all HRA policies and procedures related to clinical assessment for the assessment team members; trains team members on activities required to comply with related policies or mandated procedures
  • Develops standard forms for use throughout the clinical assessment process; coordinates the HRA approval process and integration of forms with the customer reporting system of record
  • Ensures all clinical assessment team members are thoroughly trained to conduct the responsibilities of their respective positions and function seamlessly to connect customers to and complete the assessment process
  • Serves as a member of the WeCARE leadership team; brings expertise in the clinical assessment process to RWS and subcontractor leaders
  • Coordinates with the Quality Assurance Team to support quality review processes and related corrective action implementation and monitoring
  • Supports the Medical/Project Director in complying with all report and review requests from HRA related to clinical assessment

Position Requirements

  • Master’s Degree in healthcare, social services, psychology, vocational rehabilitation, or occupational rehabilitation from an accredited university required
  • Four years of management and supervision experience in healthcare or rehabilitation settings that include management and/or coordination of physicians, other health professionals, and healthcare support personnel; prefer experience in a setting that conducts vocational rehabilitation assessments and services
  • Experience in a performance-driven environment and ability to use data analytics to report on and improve clinical processes and outcomes
  • Education and/or experience in clinical settings that use motivational interviewing and care management models to improve customer outcomes
  • Excellent organizational skills and strong attention to detail; process analysis, management, and improvement skills
  • Experience with publicly-funded programs preferable
  • Experience with TANF services preferable
  • Experience in determining the need for and making reasonable accommodations for customers and staff
  • Required knowledge of federal, state, and local laws and regulatory compliance requirements related to program responsibilities 
  • Ability to use various electronic systems to carry out duties and responsibilities
  • Bilingual or multilingual preferred

Additional Information

Position(s) available in Staten Island, Brooklyn, and Manhattan.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

494 8th Avenue Suite 1500 , New York, NY 10001 USA