Community Relations Manager - Rehab Without Walls in Taylorsville, UT at ResCare

Date Posted: 5/20/2018

Job Snapshot

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Job Description


Title: Community Relations Manager - Rehab Without Walls

Job Category: Direct Care/Operations

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Community Relations Manager - Rehab Without Walls.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Community Relations Manager - Rehab Without Walls Responsibilities

As a Customer Relations Manager (CRM) you will be accountable for the planning and execution of sales and business growth strategy for both existing and new business for Rehab Without Walls. Your experience in healthcare business sales & growth strategy for
neurorehabilitation will help you to cultivate and maintain favorable contact with key and major accounts of the organization.

Your responsibilities will include:

  • Performing business development initiatives, including calling on potential new key accounts in the healthcare field
  • Sustaining a record of high achievement in business development and renewed business
  • Speaking directly with new and existing healthcare customers or clients to explain features and benefits of products or services offered based on the customer or client’s needs
  • Demonstrating healthcare products or services and assisting in the best application of products or services
  • Develops/implements accounts specific marketing approaches for each referral source. Observes/documents sales trends and competitors' activities, and evaluates market conditions.
  • Identifies/prioritizes high dollar/volume accounts and with the Executive Director, prepares annual sales/marketing plans. Implements approved plans and evaluates/updates as indicated on a monthly basis.
  • Visits/contacts potential clients including hospitals, payers, families and physicians to promote programs organizes/coordinates local, specialized marketing events, in conjunction with Executive Director on a monthly basis, designed to educate consumers about RCHC programs.
  • Attends pertinent industry trade shows/conferences to promote Company services. Prepares literature/flyers to target specific customer groups as needed.
  • Maintains database of account contacts on either QuickBase or other CRM software and ensures pre-established criteria for frequency of contacts not met.
  • Inputs/tracks account information and marketing activity and complete weekly/monthly/quarterly reports in specified format. Keeps abreast of industry trends/competitive activity and updates information as needed.
  • Completes payer pipeline and account information projects as required
  • Participates in special projects and performs other duties as assigned

Specific Requirements

Effective communication skills, professionalism, and customer focus are essential for success in this role. It’s a great opportunity for an experienced business development representative who’s comfortable working with sizable accounts in the healthcare field.

Specific requirements for the Sales Representative role include:

  • Bachelor’s degree; master’s degree preferred
  • 3 to 5 years’ experience in sales and management
  • Must have expert or high level knowledge of business development and strategic planning
  • Excellent organizational and leadership skills
  • Excellent written, verbal, and interpersonal communication skills
  • Excellent skills in email, calendar, MS Excel, and MS Word and related software requirements
  • Ability to travel regularly and/or intermittently as the position demands

Additional Information

Prior experience in Workers Compensation related position preferred. Therapists (OT, PT, SLP) with clinical liaison experience and Workers Comp case managers and adjusters will be considered for the position.


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.