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Customer Relations Manager in Augusta, GA at ResCare

Date Posted: 12/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Customer Relations Manager

Job Category: Business Development

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Relations Manager.

About this Line of Business

Rehab Without Walls (RWW) NeuroSolutions started more than 30 years ago.  RWW originally designed a program helping brain injury, spinal cord injury, and stroke patients using real-life activities in their own environment. Today, RWW is still removing walls, breaking barriers and rebuilding lives. But RWW is also connecting the neuro-rehab continuum, providing expertise in the right place at the right time with outpatient and residential services in addition to groundbreaking home and community rehab.

RWW services start with the understanding of a patient’s health, lifestyle and goals. RWW then assembles a team of neuro-trained therapists who work across therapy disciplines to create a truly personalized program that blends scientifically backed rehab protocols with the patient’s real-life activities. It’s a combination that delivers better results during the recovery journey and into the future.

As a(n) Customer Relations Manager you will: 

As a Customer Relations Manager (CRM) you will be accountable for the planning and execution of sales and business growth strategy for both existing and new business for Rehab Without Walls. Your experience in healthcare business sales & growth strategy for neurorehabilitation will help you to cultivate and maintain favorable contact with key and major accounts of the organization.

Essential Job Responsibilities:

  • Performing business development initiatives, including calling on potential new key accounts in the healthcare field
  • Sustaining a record of high achievement in business development and renewed business
  • Speaking directly with new and existing healthcare customers or clients to explain features and benefits of products or services offered based on the customer or client’s needs
  • Demonstrating healthcare products or services and assisting in the best application of products or services
  • Develops/implements accounts specific marketing approaches for each referral source. Observes/documents sales trends and competitors' activities, and evaluates market conditions.
  • Identifies/prioritizes high dollar/volume accounts and with the Executive Director, prepares annual sales/marketing plans. Implements approved plans and evaluates/updates as indicated on a monthly basis.
  • Visits/contacts potential clients including hospitals, payers, families and physicians to promote programs organizes/coordinates local, specialized marketing events, in conjunction with Executive Director on a monthly basis, designed to educate consumers about RCHC programs.
  • Attends pertinent industry trade shows/conferences to promote Company services. Prepares literature/flyers to target specific customer groups as needed.
  • Maintains database of account contacts on either QuickBase or other CRM software and ensures pre-established criteria for frequency of contacts not met.
  • Inputs/tracks account information and marketing activity and complete weekly/monthly/quarterly reports in specified format. Keeps abreast of industry trends/competitive activity and updates information as needed. 
  • Completes payer pipeline and account information projects as required
  • Participates in special projects and performs other duties as assigned

Position Requirements

Effective communication skills, professionalism, and customer focus are essential for success in this role. It’s a great opportunity for an experienced business development representative who’s comfortable working with sizable accounts in the healthcare field. 

Specific requirements for the Sales Representative role include: 

  • Bachelor’s degree; master’s degree preferred
  • Neuro rehabilitation clinician such as Physical, Occupational, Speech,Recreational Therapist, Social Worker 
  • 3 to 5 years’ experience in sales management
  • 1-3 years of sales management experience preferred
  • Must have expert or high level knowledge of business development and strategic planning
  • Excellent organizational and leadership skills
  • Excellent written, verbal, and interpersonal communication skills
  • Excellent skills in email, calendar, MS Excel, and MS Word and related software requirements 
  • Ability to travel regularly and/or intermittently as the position demands

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.