Customer Service Representative (Administrative / Office) in Myrtle Beach, SC at ResCare

Date Posted: 7/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    7/3/2018

Job Description

ResCare 

Title: Customer Service Representative (Administrative / Office)

Job Category: Direct Care/Operations

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Service Representative (Administrative / Office).

About this Line of Business

As one of the industry's largest providers, HomeCare services offers care for more than 20,000 individuals across the country. We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home - all while maximizing their dignity, privacy and independence. Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.

HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured(R) Telecare that help reduce hospital visits and keep people in their homes longer.

As a(n) Customer Service Representative (Administrative / Office) you will: 

In this customer facing role, you will have the opportunity to put your people skills to work greeting clients and managing activity flow in our busy reception area, including answering phones, typing letters, and handling other administrative duties including assisting clients with scheduling. Additional responsibilities include, but are not limited to:

  • Sorting and distributing faxes; assisting with copying and scanning projects
  • Preparing outgoing mail, including UPS shipments, and sorting and distributing incoming mail.
  • Answering phones and directing callers to the appropriate staff within the office
  • Assembling informational materials and packets
  • Assisting with general reports, including data gathering via the computer system and printed reports
  • Providing front desk coverage for the receptionist covering for all breaks, lunches, and time off
  • Greeting clients and other visitors in a professional manner
  • Returning voicemail messages left after hours within 24 hours of receipt
  • Maintaining the client database – entering follow-up appointment into the database with 95% accuracy rate; routing and closing out cases in the database within 24 hours
  • Position Requirements

    As a successful Customer Service Representative, you will be required to have a high school diploma or GED, as well as 1-2 years of clerical experience in an office setting. Additional education is not required but is desirable.

    Additional requirements include:

  • Proficiency in the Microsoft Office suite
  • Good grammar, spelling, and typing skills
  • Strong interpersonal skills and the ability to communicate clearly and professionally
  • Ability to maintain confidentiality is a must
  • Open and positive attitude
  • Bilingual, a plus
  • Additional Information



    Benefits

    ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

    ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

    1111 48TH AVE N STE 116 , MYRTLE BEACH, SC 29577-5440 USA 

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