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Customer Service Representative in Las Cruces, NM at ResCare

Date Posted: 11/15/2018

Job Snapshot

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Job Description


Title: Customer Service Representative

Job Category: Corporate / Support Center

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Service Representative.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Customer Service Representative you will: 

Greets clients and manages activity flow in busy reception area, including answering phones, typing letters, filing, etc. Calls clients who fail to report for appointments. Data enters client information in a specialized database. Assists in scheduling client appointments. General other administrative duties as assigned.

  • Prepares outgoing mail, including UPS shipments, as requested and ensures that mail is sent out each day.
  • Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time.
  • Ensure postage meter has sufficient postage for the week’s mail.
  • Sort and distribute faxes.
  • Assist with copying, scanning projects as needed.
  • Answer phones and direct callers to appropriate staff within office when needed
  • Assemble informational materials or packets as requested.
  • Assist with general reports, including data gathering via the computer system, printed reports or other available information.
  • Provide front desk coverage for the receptionist. Cover for all breaks, lunches, and time off.
  • Assist with faxing documents as necessary.
  • Assist with regular scanning and other scanning jobs as necessary.
  • Greet clients, visitors, etc. in a professional manner.
  • Return any voicemail messages left after hours within 24 hours of receipt.
  • May maintain client data base: Enter follow-up appointment into data base with 95% accuracy rate; routes and closes out cases in database within 24 hours.
  • May perform client outreach duties.
  • Other duties as assigned

Position Requirements

  • High School diploma or GED and 1-2 years clerical experience in an office setting.
  • Additional education not required but desirable.
  • Proficient in Microsoft Office Suite.
  • Good grammar, spelling and typing skills.
  • Strong interpersonal skills and the ability to communicate clearly and professionally.
  • The ability to maintain confidentiality is a must.
  • Bilingual a plus

Additional Information

1. Oversite of customer service flow at One-Stop locations2. Collect, review and submit work and customer flow data3. Schedule appointments and travel to One-Stop location in the SW Region4. Provide customer service to One-Stop partners5. Present at various meetings6. Assist the One-Stop Operator with implementing new Marketing strategies7. Assist the One-Stop Operator in collecting performance data in support of SW Region WIOA board8. Provide logistical support at local and regional SW WIOA board meetings9. Excellent customer service skills both internal and external10. Excellent organizational skills11. Knowledge of local career and job trends12. Understanding of WIOA performance and target measures


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

226 South Alameda Blvd. , Las Curces, NM 88005-2619 USA 


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