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Customer Service Representative in Miami, FL at ResCare

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Customer Service Representative

Job Category: Corporate / Support Center

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Service Representative.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Customer Service Representative you will: 

A Resource Specialist introduces residents to Workforce Solutions self help resources. She/He helps residents use Workforce Solutions computers and other resources. She/He may suggest talking to another Workforce Solutions staff member, or using staff assisted resources such as workshops, to help the customer get a job, keep a job or get a better job. 

Essential Job Responsibilities:

  • Helps customers to access basic self help services through effective use of the resource library
  • Is thoroughly familiar with electronic, print and other resources in order to make helpful suggestions depending on the customer’s individual needs and desires
  • Is computer literate and has sufficient skills to help customers use electronic resources
  • May critique a resume or letter of introduction or may refer to another staff member to provide that help
  • Provides information about community resources
  • Uses good judgment in suggesting when customers may benefit from individual help from career office staff or other job seeking resources
  • May provide job search assistance including direct referral to jobs in Workforce Solutions database for qualified candidates
  • Records those referrals properly 
  • Understands entire office operations sufficiently to direct customers appropriately
  • May provide local labor market information  - what companies and industries are in the area, what skills and experience local area employers prefer and require, what is the usual means of entry into those companies/industries, advice on how best apply
  • Is knowledgeable of current local labor market information, including:
    • Employers and industries in the region and near a local office, including the largest employers and key industries
    • Skills, education and experience area employers require and prefer, including skills and experience needed for growth occupations in key industries
    • Usual means of entry into area companies, industries and occupations, including the area’s key employers and industries, and how to apply for work there
    • Workforce Solutions’s targeted industries and high-skill, high-growth occupations and detailed information about entry into these industries and occupations
  • Provides appropriate and relevant labor market information to help a customer in her job search  
  • Is knowledgeable of and able to use information about transferable skills from one industry

Position Requirements

  • High school diploma or GED and two years of college coursework  OR
    • High school diploma or GED and two years of customer service or contact with people in a business environment where skills learned are transferable to a resource specialist position at Workforce Solutions OR
      • Each 6 months of experience substitutes for 15 semester hours of college coursework  
    • Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor 
  • Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
  • Is able to listen to customers, analyze expressed needs and use good judgment in suggesting solutions or next steps.
  • Uses tact, diplomacy, and persistence in providing suggestions to customers
  • Is friendly, courteous and presents herself/himself as a professional
  • Is able to deal patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Has intermediate to advanced computer skills including knowledge of Microsoft Windows and Office; able to learn new software 
  • Able to provide instruction or guidance in computer operations and can provide technical assistance in software programs such as Microsoft Office and Windows.  
  • Can provide assistance in establishing internet e-mail accounts, browsing and searching the internet
  • Can solve minor operational problems with equipment in the resource library such as personal computers, printers, faxes and copiers
  • Has good problem solving skills
  • Is able to multi-task
  • Is flexible and adaptable
  • Works well in teams and with resident customers and other staff (flexible, congenial and adaptable)
  • Is able to communicate orally and in writing at a business level

Additional Information

Greet and assist job seekers in the resource room, information desk, orientation, and in other assigned Career Center activities; make referrals to the appropriate place or person within the Center when required.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

801 NE 167 Street , North Miami, FL 33162 USA