Customer Service Representative in Wailuku, HI at ResCare

Date Posted: 11/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Wailuku, HI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Customer Service Representative

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Service Representative.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Customer Service Representative you will: 

In this customer facing role, you will have the opportunity to put your people skills to work greeting clients and managing activity flow in our busy reception area, including answering phones, typing letters, and handling other administrative duties including assisting clients with scheduling. Additional responsibilities include, but are not limited to:

  • Sorting and distributing faxes; assisting with copying and scanning projects
  • Preparing outgoing mail, including UPS shipments, and sorting and distributing incoming mail.
  • Answering phones and directing callers to the appropriate staff within the office
  • Assembling informational materials and packets
  • Assisting with general reports, including data gathering via the computer system and printed reports
  • Providing front desk coverage for the receptionist covering for all breaks, lunches, and time off
  • Greeting clients and other visitors in a professional manner
  • Returning voicemail messages left after hours within 24 hours of receipt
  • Maintaining the client database – entering follow-up appointment into the database with 95% accuracy rate; routing and closing out cases in the database within 24 hours
  • Position Requirements

    As a successful Customer Service Representative, you will be required to have a high school diploma or GED, as well as 1-2 years of clerical experience in an office setting. Additional education is not required but is desirable.

    Additional requirements include:

  • Proficiency in the Microsoft Office suite
  • Good grammar, spelling, and typing skills
  • Strong interpersonal skills and the ability to communicate clearly and professionally
  • Ability to maintain confidentiality is a must
  • Open and positive attitude
  • Bilingual, a plus
  • Additional Information


    ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

    ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

    1063 Lower Main St Apt C-207, 209 , Wailuku, HI 96793-2001 USA 


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