Customer Service Supervisor (HC) in Greenville, SC at ResCare

Date Posted: 5/9/2018

Job Snapshot

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Job Description


Job Title 

Customer Service Supervisor (HC)

Job Description

This position is responsible for quality service delivery to clients, and supervising, guiding and directing staff providing those services. The Customer Service Supervisor will monitor the selection of appropriate staff, direct scheduling, identify problem situations and assist in problem solving to strive for optimum outcomes.

  • Pre-qualification, staffing needs, hiring, onboarding and scheduling of staff.
  • Staff files, updates and record keeping.  Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations.
  • Evaluate job performance of stafF and provide performance reviews, corrective action or other disciplinary/performance   appraisals/counseling.
  • Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws and regulations.
  • Direct staff schedules and ensure appropriate services are provided to clients.
  • Conduct home visits and safety check.
  • Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change.
  • Ensure submission of proper timekeeping and paperwork.   Management of schedule templates, processing visits and compliance checking through Point of Care and written notes.
  • Maintain all data integrity in POC.
  • Report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate.
  • Assume  on call responsibility, as well as client care as necessary.
  • Other duties as assigned.

Job Requirements

  • Prior experience delivering services to the elderly and/or disabled.
  • Demonstrated ability to supervise staff.
  • Two or more years of community service or client service experience.
  • Two or more years of general office and computer experience.
  • Excellent customer service skills.
  • Solid experience working with the public, presenting a friendly,  professional appearance while interacting with people.
  • Must be able to function well with pressure, make decisions quickly and manage confidential  information.
  • Valid drivers license and insurance.

    Additional Information

    At ResCare, you will be part of an established and highly regarded organization with a proud 40-year tradition of making a vital difference in the lives of the people we serve. Not only will you see the positive results of your work each and every day, but you will also have plenty of opportunity for professional development and advancement to positions of greater responsibility. Our senior leadership team has been with us, on average, for a decade or more, and several of them began their careers with us as direct caregivers. Your hard work and professional dedication will be rewarded with competitive compensation benefits package!


    Where Care Meets Career

    Apply Now!

    1350 Cleveland Street Suite B , Greenville, SC 29607-2440 USA