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Customer Svc Rep - HomeCare in Louisville, KY at ResCare

Date Posted: 12/10/2018

Job Snapshot

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Job Description


Title: Customer Svc Rep - HomeCare

Job Category: Corporate / Support Center

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Customer Svc Rep - HomeCare.

About this Line of Business

As one of the industry's largest providers, HomeCare services offers care for more than 20,000 individuals across the country. We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home - all while maximizing their dignity, privacy and independence. Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.

HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured(R) Telecare that help reduce hospital visits and keep people in their homes longer.

As a(n) Customer Svc Rep - HomeCare you will: 

  • ResCare HomeCare, a division of ResCare Inc, the nation's largest non-franchised provider of Home Care Services, is seeking a Customer Service Representative at the Respect and Care Line at the ResCare corporate headquarters in Louisville, Kentucky. Must be able to work evenings and on call.
  • Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving.
  • Identify from a social/physical needs aspect the situation and needs of the individual
  • Provide customers with product and service information; obtain customer information, and customer leads.
  • Facilitating outbound calls to connect callers with proper ResCare resources and ResCare HomeCare branches.
  • Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale..
  • Researching care related solutions for customers.
  • Identify and escalate priority issues
  • Documenting all interactions and following up on customer needs.
  • Complete call logs and call reports
  • Provide leadership/ coaching to Customer Service Center Representatives
  • Review Respect & Care Service Center calls for quality check and feedback
  • Provide detailed reporting to leadership as requested.
  • Other duties as assigned

Position Requirements

  • Outstanding verbal and written communication skills and etiquette via phone and email.
  • Professional Customer Service skills with basic sales, building rapport, and problem solving experience.
  • High energy, good memory, and able to multitask effectively.
  • Structured organizational skills
  • Ability to adapt and prioritize in a fast paced, dynamic work environment.
  • Computer skills including working in Word, Excel, and databases.
  • Good listening skills and attention to detail.
  • Detail oriented – able to successfully manage multiple projects
  • Available to work varying shifts as needed

Additional Information

This position will be on-call, fill in and Saturdays.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA