Employment Counselor in Houston, TX at ResCare

Date Posted: 1/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Employment Counselor

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Employment Counselor.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Employment Counselor Responsibilities

The individual in this position helps people get a job, keep a job or get a better job.  She/he provides professional advice to customers who want job search guidance, career advice or placement.  She/he also helps customers access other services she may want or need, including Workforce Solutions’ financial aid.

An Employment Counselor works primarily with people who are looking for work. He/she may also speak with and sometimes work with employers.  Inside Workforce Solutions, an Employment Counselor works with all staff in a career office, but particularly Greeters, Employment Counselors, Personal Service Representatives, Financial Aid Specialists and Staffing Specialists. Employment Counselors also have contact with Business Consultants and Labor Market Analysts.

Essential Job Responsibilities:

Determines with customers what services are needed to meet job search and career goals

  • Listens to each customer request and provides professional advice to help each customer decide the best services for her.
  • Provides job search guidance and career advice
  • Assures that customer understands the next step in receiving services from Workforce Solutions or other community resources

Helps customers locate and apply for a job that matches the customer’s skills and expectations  

  • Provides direct job matching of open system postings with the customer’s skills and work requirements  
  • Offers qualified job candidates the opportunity to interview for posted jobs
  • May check with the candidate or the employer to assess quality and success of the referral
  • Searches files for qualified candidates for job postings 
  • With permission from the responsible Business Consultant, calls businesses to locate openings for customers with skills and experience that are useful to those businesses

Provides career advice

  • Provides local labor market information  - what companies and industries are in the area, what skills and experience local area employers prefer and require, what is the usual means of entry into those companies/industries, advice on how best apply
  • Is knowledgeable of current local labor market information, including:
    • Employers and industries in the region and near a local office, including the largest employers and key industries
    • Skills, education and experience area employers require and prefer, including skills and experience needed for growth occupations in key industries
    • Usual means of entry into area companies, industries and occupations, including the area’s key employers and industries, and how to apply for work there
    • Workforce Solutions’ targeted industries and high-skill, high-growth occupations and detailed information about entry into these industries and occupations
  • Provides appropriate and relevant labor market information to help a customer in her job search  
  • Is knowledgeable of and able to use information about transferable skills from one industry or occupation to another to advise a customer 

Directs customers to a productive job search

  • Helps customers to access basic self help services through effective use of the resource library
  • Provides resume advice.  Suggests resume formats and helps in determining how and where the customer sends her resume 
  • Is thoroughly familiar with electronic, print and other resources to help customers in making helpful career and job search suggestions  Uses this knowledge to determine which resources will benefit individual customers. 
    • Uses good judgment when suggesting to a customer that she may benefit from individual help from career office staff specialists or other community resources
    • May provide - or connect to another Workforce Solutions staff person to provide - up to $200 in financial aid to help customers to quickly get a job, keep a job or get a better job.

Other duties 

  • May take information from employers about current job opportunities and relay that information to the Employer Service Division for data entry into the electronic database. 
  • Enters information concerning customer service and outcomes in the appropriate management information systems
  • Carries out special projects as requested by his/her supervisor or manager on or off site
  • Completes required records

Specific Requirements

  • Bachelors degree  OR
    • Six months of experience as a human resource recruiter, benefits coordinator or other human resource professional may be substituted for each 15 hours of college credit up to two years  OR
    • Four years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor 
  • Knowledge of the workplace, jobs and requirements for entry into those jobs
  • Able to listen to customers, analyze expressed needs and suggest solutions and action plan.  Uses tact, diplomacy, and persistence in providing suggestions to customers
  • Proficient in Microsoft Windows and Office; familiar with and able to use computers; able to learn new software 
  • Works well in teams and with resident customers and other staff (flexible, congenial and adaptable)
  • Able to communicate orally and in writing at a business level
  • Self-motivated and self-directed
  • Results-oriented

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

8373 Westheimer , Houston, TX 77063-2703 USA