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End User Compute Engineer in Louisville, KY at ResCare

Date Posted: 12/4/2018

Job Snapshot

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Job Description


Title: End User Compute Engineer

Job Category: Information Technology

Line of Business: Support Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a End User Compute Engineer.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) End User Compute Engineer you will: 

The End User Compute Engineer is responsible for maintaining the design and integrity of ResCare’s desktop and end user compute infrastructure throughout the organization. The incumbent will provide technical assistance regarding desktop asset management and software deployment. In addition, the End User Compute Engineer will provide strategic direction, architectural design, and day to day management for the desktop infrastructure technologies.  The incumbent stays abreast of emerging technologies and best practices and is viewed as a thought leader in technical architecture who influences technology and solution roadmaps.

Essential Responsibilities/Job Duties

  • Serves as the subject matter expert regarding all aspects of the desktop / end user compute infrastructure. 
  • Architects, configures and maintains the enterprise desktop infrastructure including:
    • End User Compute operating system customization
    • End User Compute O/S patching and imaging  
    • Application compatibility testing
    • Group policy management
    • PowerShell, VBScript, and Batch Scripting
    • SQL reporting on SMS database
    • Configuration and management of MDM/MAM/EMM systems such as Microsoft SCCM and/or Intune, Airwatch, etc…
  • Provides strategic oversight and planning of enterprise initiatives, ensuring desktop infrastructure components are properly designed in alignment with enterprise infrastructure strategies.
  • Monitors the health of the desktop infrastructure along with other end user compute systems, and troubleshoots and coordinates repair with vendors as needed. This includes identifying potential problems and evaluating and analyzing resolution options. 
  • Performs project, capacity, and budget planning. This can include identifying projects, developing project tasks and timelines, estimating future capacity requirements, obtaining budgetary quotes, and determining interoperability requirements for hardware and software associated with desktop asset management and software deployments.
  • Documents instructional procedures, configurations, and change management records, and provides performance and analysis growth reports.
  • Provides guidance on technical aspects of desktop asset management and software deployments to ensure strategies, roadmaps, policies, standards, and practices are properly applied.
  • Provides technical support to users at the corporate office and all field locations as needed.
  • Coordinates and participates in desktop testing and change management processes.
  • Reviews the end user compute device performance with respect to infrastructure specifications, documents variances, and produces reports on availability and status.
  • Logs, handles, and closes problem and change management tickets within the management system.
  • Assists in the development and enforcement of end user compute infrastructure policies.
  • Develops operating policies and procedures that support the end user compute infrastructure.
  • Keeps current regarding new trends and emerging technologies.
  • Other duties as assigned.

Position Requirements

Education, Experience and Certification

  • Bachelor’s degree in Information Technology or related field or equivalent combination of education and work experience required.
  • Industry Certifications in Windows 7/8.x/10 or Windows Server 2008 such as MSSA, MCTS, MCITP-SA, MCITP-ES, etc. preferred.
  • 5 years of experience with Windows Desktop OS imaging and Microsoft System Administration.
  • Strong experience administering Active Directory, PKI certificates, and DMZ Distribution Points.

Knowledge, Skills and Abilities

  • Expert working knowledge of Microsoft System Administration.
  • Exposure to or experience with SCCM or similar tools their usage.
  • Ability to analyze and select desktop asset management and software deployment technologies that best fit business needs including ensuring the synchronicity with existing infrastructure.
  • Strong documentation skills in a large scale environment.
  • Ability to work with minimal supervision and handle critical and stressful situations.
  • Proven customer relationship skills.

Personal Attributes

  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong technical, analytical, organizational, and communication skills required.
  • Proven experience managing a large number of strategic projects, vendors, and customers.
  • Ability to conduct research into hardware and software issues and products as required.
  • Ability to present ideas and solutions to Executives in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA