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Engagement Specialist - WeCARE in New York, NY at ResCare

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Engagement Specialist - WeCARE

Job Category: Administrative / Clerical

Line of Business: Workforce Services

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Engagement Specialist - WeCARE.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

As a(n) Engagement Specialist - WeCARE you will: 

  • Duties may vary depending on programmatic areas of assignment
  • Conducts outreach to customers referred by HRA for the WeCARE program to schedule clinical assessments and/or to maintain engagement in the program once assigned to an activity (e.g. SSI/SSDI or Vocational Rehabilitation Fast Track)
  • Calls and meets with customers in advance of the clinical assessment or other services to review medical and other health-related documentation and assist customers in collecting documents to be reviewed during the clinical assessment process and/or to comply with program requirements to maximize benefits to the clients
  • Explains the clinical assessment and other service processes to customers; provides written materials about the WeCARE program and its services, answers questions and explains program benefits
  • Assesses customer need for accommodations to participate in the clinical assessment process and program activities and takes appropriate action(s) to address
  • Assists in scheduling Review Physician or Evaluating Clinician activities, as well as external medical, mental health, or substance abuse evaluations with customers
  • Conducts additional customer outreach to ensure engagement throughout the clinical assessment and service participation processes 
  • Maintains records related to the clinical assessment and service processes in support of assessment and service delivery staff (scans documents, records activities in the management information systems of record)
  • Generates real-time reports related to the clinical assessment and other program component inputs and throughputs to assist management in assigning resources and managing the process
  • Ensures customer files related to clinical assessment and assigned program areas are complete and that all documents are appropriately signed off by health professionals and customers; coordinates with quality assurance staff for customer file reviews related to assessment processes
  • Participates in team meetings to evaluate and improve clinical assessment and other service processes
  • Participates in any required training related to the position and its responsibilities
  • Understands and adheres to HRA policies and procedures and RWS standard operating procedures related to clinical assessments and customer service delivery
  • Provides assistance to customers in using resource room technology and other services to enhance services and employability
  • Tracks and reports on customer engagement activities
  • Assists customers with resume development, job applications, interviewing skills, and other tools needed to successfully find employment
  • Supports care managers with scheduling appointments and managing unit calendars
  • Schedules and prepares for customer workshops, sets up rooms, ensures adequate written and other materials are in place
  • Maintains the program work areas, ensures they have adequate supplies and are welcoming to customers

Position Requirements

  • Bachelor’s Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation
  • Four years direct customer service experience in a clinical or social service environment
  • Experience in a fast-paced, team environment that is performance driven
  • Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
  • Excellent organizational skills and strong attention to detail
  • Experience with publicly-funded programs; TANF experience preferable
  • Experience in assessing the need for and making reasonable accommodations for customers 
  • Knowledge of laws and regulatory requirements related to program responsibilities 
  • Ability to use various electronic systems to carry out duties and responsibilities
  • Bilingual or multilingual preferred

Additional Information

Position(s) available in Staten Island, Brooklyn, and Manhattan.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

494 8th Avenue Suite 1500 , New York, NY 10001 USA