This site uses cookies. To find out more, see our Cookies Policy

VP, Operations in New York, NY at ResCare

Date Posted: 11/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: VP, Operations

Job Category: Corporate / Support Center

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a VP, Operations.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) VP, Operations you will: 

Vice president of operations is an experienced operations executive who has generated significant impact through the strategic and tactical direction of both Job Corps and Career centers. This position will direct and develop Vice President and director-level department heads in achieving strategic objectives while maintaining and developing our LEGACY driven culture. Specifically, this position: Manages successful implementation of workforce services contracts assuring all contractual commitments are met or exceeded; Builds relationships with team members so operational goals are understood; Ensures staff have the tools and resources to align behavior to organizational outcomes with the goal of exceeding customer expectations; Must ensure compliance with federal, state, and local laws as well as Workforce Services policies and procedures; Responsible for maximization of project funding streams and operating within funding guidelines; Establishes and maintains positive working relationships with the funding source to optimize funding, customer satisfaction and community relations; Strategically participates in organizational growth by partnering with other leaders to identify target areas; Assures that all staff are trained and meet performance standards as outlined by the contract.

Essential Job Responsibilities:

  • Reports directly to the President of Workforce Services 
  • Oversee all aspects of workforce services contract agreements
  • Drive operational excellence in performance, customer relations, financial management and human resources
  • Develop, coach and supervise Regional Vice President, Regional and Project Directors
  • Analyze, evaluate and implement processes to improve operational outcomes
  • Build, maintain and enhance excellent funder relationships and respond to local priorities
  • Develop and maintain linkages to community resources to further program goals and enhance the success of job-seeking and employer customers.
  • Customer Satisfaction/ Develop and maintain a strong working relationship with the funding source.
  • Provide directs with training and development opportunities. Managing multiple business development initiatives and growth opportunities while simultaneously demonstrating a focus on follow-up, customer satisfaction and accountability.
  • Maintaining relationships with clients by providing support, information and guidance, and researching and recommending service solutions.
  • Maintains current data on market area, competitors, and marketing strategies
  • Participates in strategic planning and the analysis for acquiring new business in conjunction with the Workforce Services business plan.
  • Participates in national, regional, and local programs as requested to promote professional growth and understanding of Workforce Services
  • Participates in the quality and performance improvement process of all Workforce Services programs. 
  • Promotes positive public relations with potential customers, as well as, business and community partners.

Position Requirements

  • Bachelor’s Degree in Business, Marketing, Communication, or related area required.
  • Master’s Degree preferred
  • 10 years’ experience in building new and existing business using consultative skills and value proposition methodology
  • A deep and broad professional network that aligns to our target client base
  • Demonstrated track record in building new book of business, client relationship management, and evidence of closing deals and growing business
  • Proven sales performance with a record of achievement and exceeding growth expectations.
  • Ability to communicate at all levels of the client organization
  • Established performer with at least 10 years of new client development and a minimum of 5 years of leadership experience with client delivery and client management, ideally some of which was within an organization that provides career services 
  • An expert in planning and change management
  • Knowledgeable in both the theoretical and practical aspects of sales and business development
  • Ability build customer relationships and persuade clients to accept our services
  • Strong business acumen and attention to detail
  • Proactive - anticipates and plans for problems before they arise
  • Service Excellence -- responsive, informs clients of process, pleasant to work with, educates and provides timely, accurate information
  • Organized -- manages time effectively, keeps tasks appropriately prioritized
  • Flexible -- ability to change directions as needed for the good of the department or organization
  • Critical Thinking -- ability to think through issues and identify appropriate options
  • Work Ethics -- motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
  • Judgment -- exercises discretion and due diligence when making decisions and recommendations
  • Quality -- is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
  • Presentation -- can speak in front of people to deliver necessary material or messaging
  • Ability to influence professionals of senior management level
  • Solid sense of confidentiality and discretion
  • Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies
  • Ability to work with remote teams with units in multiple locations 
  • Ability to handle multiple priorities 
  • Substantial business acumen in fast moving environment
  • Ability to develop clear, actionable steps in support of an overall business strategy
  • Interpersonal -- can build effective, strong working relationships with current customers, new clients, colleagues, and  management  through trust, communication, and credibility
  • Team -- ability to work with others, serve others, help others, lead others, take directions from others in the interest of moving processes and programs forward to the desired outcome
  • Emotional Intelligence -- ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
  • Self-Awareness -- ability to reflect, understand limitations, and seek appropriate assistance and guidance
  • Ability to effectively negotiate and diplomatically manage conflict
  • Strong experience in internal and external stakeholder engagement and communications, both written and verbal.
  • Ability to motivate and keep teams working effectively together. 
  • Self-starter to implement and enforce process
  • A dynamic leader with strong managerial and motivational skills

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

7330 S Westmoreland Ste 200 , Dallas, TX 75237 USA