Family Support Specialist (FSS) in Phoenix, AZ at ResCare

Date Posted: 6/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Family Support Specialist (FSS)

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Family Support Specialist (FSS).

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Family Support Specialist (FSS) Responsibilities

The Family Support Specialist is an integral part of the In-Home Family Support Team, providing family centered parenting skills education, coaching and support, and supervision to the parents and caregivers of children involved in the DCS system. Responsibilities include 1:1 and group parenting and life skills training, guidance and support in the client’s home or community, behavior coaching and intervention, transportation of children and family members to various activities and appointments, and face-to-face observation, supervision, and crisis intervention with families as necessary/requested.

  • Provides parenting skills education in a culturally appropriate manner.
  • Provides education and training in activities related to home management, discipline techniques, communication skills, and other skill areas as determined appropriate.
  • Supervises interactions between, and provides behavior coaching for, children and their parents, family members, and/or others as requested.
  • Provides or arranges for transportation for children and family members as outlined in the service plan. Transportation may be outside of assigned work location, including out of county.
  • Performs community-based, face-to-face crisis intervention to families as necessary and directed.
  • Informs supervisor, team members, and all appropriate community contacts of reportable significant incidents pursuant to federal, state, and local standards for reporting abuse and neglect.
  • Completes all required client and agency documentation according to program requirements regarding style, content, and deadlines for submission.
  • Completes documentation of all contact between parties pertinent to assigned cases, including phone calls, emails, face to face visits, and other forms of communication as applicable.
  • Responds to all subpoenas and requests for information by DCS and the Attorney General’s Office in a timely manner, pursuant to agency policy. This may include attending and testifying at court hearings as required.
  • Assists in distribution, collection, and reporting of satisfaction surveys pursuant to contract requirements.
  • Reports incidents of abuse and neglect according to federal, state, and local standards.
  • Participates in the Quality Improvement activities of the agency as requested.
  • Attends staff meetings and trainings as scheduled.
  • Demonstrates understanding of and actively promotes ResCare’s and AmeriPsych’s mission, vision, and goals.
  • Models components of ResCare Quality Way (Creating Direction, Customer Focus, Employee Focus, Face to Face Communication and Managing for Outcomes).
  • Projects a positive attitude and/or enthusiasm for the job, program and the agency to others, and supports others in developing a positive outlook for the agency.
  • Consistently exhibits a quest for excellence, striving to constantly improved and develop more efficient systems that produce an improved level of service.
  • Other duties as assigned
  • Evening and weekend work hours are required.

Specific Requirements

Bachelor’s degree OR five (5) years experience in a social services or behavioral health setting. Bilingual preferred. In addition:

  • Must have the ability to interact with culturally and ethnically diverse people in a supportive, professional manner.
  • Capable of maintaining composure under duress.
  • Must be able to effectively work independently as well as part of a team.
  • Must meet all agency requirements for pre-employment as required by ResCare and/or state and contract regulations.
  • Must be proficient in Microsoft Word, Excel, and agency-specific database programs
  • Must possess excellent speaking and writing skills (in English), and have strong public speaking and presentation skills.
  • Must demonstrate exceptional interpersonal and communication skills, be highly organized, and able to be flexible with job duties and assigned tasks.
  • Must be able to appropriately handle sensitive materials and maintain confidentiality.
  • Must have valid driver’s license from state of residence with a satisfactory driving record as defined by ResCare’s vehicle policy and/or liability insurance carrier, and/or program contract.
  • Must have reliable, clean transportation which has working air conditioning, heat, and valid insurance.
  • Must have valid fingerprint Class 1 clearance card
  • Must obtain First Aid/CPR certification within 30 days of hire and maintain certification on an ongoing basis
  • Must be at least age 21.

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.


2400 W. Dunlap Avenue Suite 124 , Phoenix, AZ 85021 USA