This site uses cookies. To find out more, see our Cookies Policy

Family Support Worker – APTCH in Mesa, AZ at ResCare

Date Posted: 12/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    Mesa, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Family Support Worker – APTCH

Job Category: Direct Care/Operations

Line of Business: Residential Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Family Support Worker – APTCH.

About this Line of Business

We cover thousands of homes across the country, with a comprehensive range of programs and services, including host home and foster care. ResCare partners with people in the community who open their homes to individuals with disabilities and assists families by providing adoption and foster care services. With almost four decades of experience in the IDD services field, our aim is to be the provider-of-choice in the development of unique and proprietary service offerings and technologies - working toward innovative care models and leading health outcomes with states and payers.

As a(n) Family Support Worker – APTCH you will: 

To preserve family units by providing support and a wide variety of services through assessment and strength building. Preservation services are conducted in the home which promote child safety, reinforce family structure, and development. 

Family Support Worker job tasks consist of, but are not limited to:

  • Advocating for client families regarding needs and that contribute to their success.
  • Compiling reports and assessments that fulfill contract requirements and agency policies.
  • Maintaining compliance of client family files, which include service documents, reports, assessments, and other related documentation as necessary. 
  • Participating in regular scheduled supervision and agency staff meetings.
  • Demonstrating knowledge on cultural awareness and applies sensitivity when working with families.
  • Developing an Initial Assessment Report and Plan of Service Report for client families, which outlines strengths, needs, and recommendations.
  • Collaborating with DCS regarding family status and goals and to confirm services at met during required time frames. 
  • Conducting monitoring home visits in accordance with program guidelines.
  • Educates client families on education, development, etc. to successfully achieve goals.
  • Transporting the client family as necessary.
  • Providing crisis intervention to families needing behavioral and/or emergency support.
  • Participating in CFTs, DCS appointments, TDMs, school conferences, court dates, etc. as appropriate.
  • Follow all time lines given by A Place to Call Home and the Department. 
  • Maintain strict confidentiality regarding individuals and families with whom you work.
  • Maintain absolute confidentiality of agency staff meetings, administrative communications, agency strategies and agency service trade secrets.
  • Abide by A Place to Call Home policies regarding abuse/neglect.
  • Follow personnel practices which include but are not limited to:
  • Reporting to work on time as scheduled.
  • Abide by the company’s policies and procedures.
  • Refraining from excessive absenteeism.
  • Obtaining prior approval by following protocol when over-time or time-off is desired.
  • Maintain a professional relationship with client families and keep a positive customer service attitude while resourcing and providing services.
  • Represent the agency and the agency’s best interest in all interactions and communications with families, state employees, and contract entities; in a manner consistent with the agency’s philosophy, directives and established practices. 
  • Adapt to every changing and last-minute changes in schedules, job requirements and assignments.
  • Seek or request information about job responsibilities or additional training as needed from the Program Supervisor/ Director and/or administration.
  • Continuously evaluate the satisfaction and service delivery, of the individual’s receiving services and strive to maintain or improve current services.
  • Contact the administration immediately with any concerns or problems.
  • Perform any additional job duties as requested by administration.
  • Other duties as assigned.

Position Requirements

  • Must hold a Bachelor’s degree in Social Work or a related field from an accredited university or college with two years’ experience working with children and families OR 5 year’s related experience
  • Maintain flexibility in working hours that allows for early morning, evening, and weekend appointments to accommodate family schedules and meet contractual timelines. 
  • Must be fingerprinted, granted and able to consistently maintain a Level One clearance from the State of Arizona.
  • Able to maintain a clear record through DCS Central Registry of any reports of child abuse and neglect. 
  • Must possess impeccable customer services skills to staff, clients and families and the ability to apply them to any situation without fail. 
  • Must have the ability to communicate professionally (both orally and in writing) with a variety of professionals, staff, and families.
  • Must have working knowledge of Microsoft Office and the learning capacity to learn other applications.
  • Must exemplify exceptional time and task management.
  • Must complete all paperwork/training prior to service delivery.
  • Must have reliable transportation and maintain current vehicle registration and insurance, as well as a valid driver’s license with the state of Arizona.
  • Must be able to perform the job’s essential functions required.
  • English/Spanish bilingual capabilities preferred.
  • Have a clear pre-employment drug test result, as well as clear random annual drug testing results

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

1830 S ALMA SCHOOL RD STE 122 , MESA, AZ 85210-3087 USA