Follow Up Specialist in Yuma, AZ at ResCare

Date Posted: 2/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Yuma, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Follow Up Specialist

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Follow Up Specialist.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Follow Up Specialist Responsibilities

The Follow-up Specialist represents an important part of a workforce development organization. This position is very detail orientated and requires the ability to process heavy paperwork and perform data entry in compliance with WIOA and other program requirements that deal with state and federal guidelines. Responsibilities also include home visits, job search, and assessment of individual needs.

Essential Job Responsibilities:

  • Responsible for performance calculations and WIOA reporting requirements, which include participant’s employment status during second and fourth quarter after exit and median earnings in the second quarter after exit. 
  • Maintain participant follow-up records (paper and electronic), including file preparation, organization of file, and verification that all information has been received and properly filed. 
  • Responsible for collecting supplemental wage data by utilizing proper forms (Employment Verification Form and Consent for Release of Information) to fax/email to employers; track all faxes/emails for supplemental wage data and attempt other methods (check stubs, DES Wage Guide print out, phone call, etc.) of collecting information if employer does not respond. 
  • Conduct Follow-Up Interviews with participants and identify the appropriate information to collect (i.e. new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment.
  • Prepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence. Monitor and record clients' progress to ensure that goals and objectives are met.
  • Compose correspondence (i.e. introductory letter, monthly contact letter, year-end follow-up letter) using proper grammar, punctuation, and spelling.
  • Maintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor market.
  • Other duties as assigned.

Specific Requirements

  • High School diploma or equivalent, with a minimum of four years clerical experience, of which two must include a responsible level of organizational responsibilities. 
  • Requires excellent communication skills (written, verbal, and phone). Fluency in English and Spanish is required. 
  • Technology - Demonstrate proficiency in software including but not limited to Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Access (Database). 
  • Demonstrate proficiency in Internet usage.
  • Responsible for providing follow-up services. In addition, provides Labor Market Information, job leads, and employment referrals to ensure job retention and skill enhancement opportunities.

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

3826 W. 16th Street , Yuma, AZ 85364 USA 


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