Greeter in Houston, TX at ResCare

Date Posted: 5/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Houston, TX
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/23/2018

Job Description

ResCare 

Title: Greeter

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Greeter.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Greeter Responsibilities

The Greeter is usually the first, and sometimes the only, contact a customer has with Workforce Solutions.  The Greeter is the face of Workforce Solutions to many of our customers.  She/He welcomes people as they enter the office.  She/He listens to understand what each individual wants from us. The Greeter has the first responsibility to get every customer to the resource or staff member who can help that person.

​Essential Job Responsibilities:

  • Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
  • Understands entire office operation sufficiently to direct customers appropriately 
  • May summarize Workforce Solutions services to customers who ask what we do
  • Offers work application and encourages it’s completion when appropriate
  • May check for previous work registration or other service and updates MIS systems
  • Provides information about community resources
  • May provide job search assistance including direct referral to jobs in Workforce Solutions database
  • Records those referrals properly
  • Assures that needed materials are available to the public near the office entry

Specific Requirements

  • High school diploma or GED and two years of college coursework  OR
    • High school diploma or GED and two years of customer service where skills learned are transferable to a Greeter position at Workforce Solutions OR
      • Each 6 months of experience substitutes for 15 semester hours of college coursework  
    • Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor 

  • Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
  • Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who at Workforce Solutions can help
  • Uses tact, diplomacy, and persistence in providing suggestions to customers
  • Is friendly, courteous and presents herself/himself as a professional
  • Is able to deal patiently with problems, complaints – remain courteous when dealing with difficult and angry customers
  • Is able to handle effectively situations where a large number of customers want her/his attention at the same time.
  • Is flexible and adaptable
  • Works well in teams and with resident customers and other staff (flexible, congenial and adaptable)
  • Has good communication skills including listening and speaking clearly 
  • Is able to communicate orally and in writing at a business level

Additional Information

Location subject to change within the Houston Metro Area with the establishment of new offices

Benefits

In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

8373 Westheimer , Houston, TX 77063-2703 USA