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Information Technology Specialist in New York, NY at ResCare

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Information Technology Specialist

Job Category: Information Technology

Line of Business: Workforce Services

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Information Technology Specialist.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

As a(n) Information Technology Specialist you will: 

  • Monitors and maintains the local and wide area network infrastructure equipment, including but not limited to hubs, modems, switches, network appliances, and routers
  • Utilizes network management tools to monitor and maintain network health and performance
  • Monitors and maintains network circuitry technologies and connections, including but not limited to frame relay, broadband, and satellite
  • Monitors and maintains enterprise wiring infrastructure including but not limited to fiber, UTP, wireless and network racks
  • Monitors and maintains virtual private network infrastructure
  • Isolates and resolves network-related service calls and problems
  • Maintains Networking Services documentation
  • Serves as the primary liaison between HRA and ResCare Workforce Services’ information technology service providers for interface and customization needs
  • Researches new products and potential solutions
  • Manages internal Network Services projects
  • Proactively identifies problems and takes necessary steps or implements procedures to resolve problems before they become larger and more critical
  • Provides technical assistance regarding all network devices, circuitry and core infrastructure throughout the project including troubleshooting, configuring, installing, documenting, and sustaining the project’s network infrastructure.
  • Conducts appropriate risk analysis before making decisions related to technology and infrastructure

Position Requirements

  • Bachelor’s degree in Information Technology or related field is required
  • A minimum of three years of experience in Information Technology pertaining to networking technologies is required
  • Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff
  • Ability to work under minimum supervision 

Additional Information

Position(s) available in Staten Island, Brooklyn, and Manhattan.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

494 8th Avenue Suite 1500 , New York, NY 10001 USA