Intake Specialist -WFS in Los Angeles, CA at ResCare

Date Posted: 2/19/2018

Job Snapshot

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Job Description


Title: Intake Specialist -WFS

Job Category: Administrative/Secretarial

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Intake Specialist -WFS.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Intake Specialist -WFS Responsibilities
  • Prepares outgoing mail, including UPS shipments, as requested and ensures that mail is sent out each day
  • Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time
  • Ensure postage meter has sufficient postage for the week's mail
  • Sort and distribute taxes
  • Assist with copying, scanning projects as needed
  • Answer phones and direct callers to appropriate staff within office when needed
  • Assemble informational materials or packets as requested
  • Assist with generation of reports, including data gathering via the computer system, printed reports or other valuable information
  • Provide front desk coverage for the receptionist. Cover for all breaks, lunches and time off
  • Assists with faxing documents as necessary
  • Assists with regular scanning and other large scanning jobs, as necessary
  • Assists with communications to obtain necessary backup documentation as necessary
  • Communicate consistently and effectively with all customers to ensure positive customer relations. Maintain at least a satisfactory (3.0) score on Customer Satisfaction survey
  • Identify needs prior to being asked
  • Other duties as assigned
  • Specific Requirements

  • Must have HS Diploma or GED equivalent
  • Quality customer service skills to include a positive attitude, good listening skills, ability to understand the current difficulties faced by employers and job seekers during stressful economic times
  • Innovative/independent thinking
  • Candidate must be able to communicate effectively both verbally and in writing
  • Candidate must be computer literate with excellent organizational and time-management skills
  • Additional Information

    • Will be the first point of contact between the participant and our RWS operation. Actively manage the initial intake process, schedule appointments, screen for support service needs, and explain work registration basics and compliance requirements. Register participants in the electronic system and track /coordinate information flow.• Manage the process of walk-in applicants efficiently and timely.• Promptly answers incoming calls and respond to voice messages within 24 hours.• Maintains precise record of Intake and provides summary reports of activity.• Documents all registration related activities and support services accurately and timely in the electronic system.• Properly track "No show" participants in a suspense file and report to appropriate authorities timely.• Screens participants for Support Services barriers and link them with services at initial interview.• Other duties assigned


    In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

    • Competitive pay based on experience
    • Medical, Dental, Vision Benefits
    • Suite of voluntary insurance options
    • 401(k)
    • Paid Time Off
    • Holidays
    • Performance incentives
    • Company Discount Purchasing Program
      • Cell phone Service
      • Ford and Chrysler Automobiles
      • Furniture
      • Appliances
      • Staples discounts
    • Employee Assistance Program
    • Legal Assistance Program
    • Tuition Reimbursement

    Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

    ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

    1505 First Street , Los Angeles, CA 90033 USA