Intake Specialist - WFS in Charlotte, NC at ResCare

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/9/2018

Job Description

ResCare 

Title: Intake Specialist - WFS

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Intake Specialist - WFS.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Intake Specialist - WFS Responsibilities
  • Responsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies such as Refugee, TANF, WIA programs.
  • Initiates and maintains customer program file and documents any course of action or service delivery.
  • Conduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents.
  • Schedules appointments and follow-up on “no-shows”.
  • Initiates customer program file and customer records.
  • Provides general information regarding program objectives, services and requirements.
  • Enters, edits, and retrieves data from JTA database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshops.
  • Familiarity with outside resources for referral as necessary.
  • Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities.
  • Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required.
  • Advise clients or customers
  • Answer customer or public inquiries
  • Compare clients' applications with eligibility requirements
  • Compile data related to social service programs
  • Compile information through interviews
  • Compute financial data
  • Coordinate social service activities with resources
  • Determine program eligibility, social service program status
  • Ensure compliance with government regulations
  • Specific Requirements

  • High School Diploma or GED. Prior experience in a customer contact job or customer service skills.
  • Proficient in computer programs and data entry.
  • Solid organizational and time management skills.
  • Detail oriented and accurate with deadline sensitive goals and objectives.
  • Above average interpersonal and communication skills.
  • Ability to deal with difficult customers.
  • Ability to establish and maintain effective working relationships.
  • Experience conducting Workshops/Orientations.
  • Knowledge of community employers and community partners.
  • Valid Class C License with acceptable auto insurance.
  • Bilingual: English/Spanish is preferred but is required for Refugee program positions based on population served
  • Additional Information

    ***Temporary with potential to become full-time*** Conduct Intake of potential youth participants to complete eligibility documentation. Schedule appointments and follow-up on “no shows”. Review the Eligibility Documents Checklist with participants and their families. Enter data into, and edit and retrieve data from NC WORKS Database. May act as liaison between participant and One-Stop Career Center Operator to obtain proper documents. Develop creative recruitment/referral ads, and opportunities to attract more participants. Manages a caseload of customers, providing services to WIOA Youth customers. Provides case management with a focus on a combination of the following: intake, interviewing, eligibility verification.

    Benefits

    In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

    • Competitive pay based on experience
    • Medical, Dental, Vision Benefits
    • Suite of voluntary insurance options
    • 401(k)
    • Paid Time Off
    • Holidays
    • Performance incentives
    • Company Discount Purchasing Program
      • Cell phone Service
      • Ford and Chrysler Automobiles
      • Furniture
      • Appliances
      • Staples discounts
    • Employee Assistance Program
    • Legal Assistance Program
    • Tuition Reimbursement

    Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

    ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

    5500 Executive Center Dr Ste 235 , Charlotte, NC 28212-8821 USA