Intake Specialist in Milwaukee, WI at ResCare

Date Posted: 9/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/17/2018

Job Description

ResCare 

Title: Intake Specialist

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Intake Specialist.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Intake Specialist you will: 

  • Responsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agencies such as Refugee, TANF, WIA programs.
  • Initiates and maintains customer program file and documents any course of action or service delivery.
  • Conduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documents.
  • Schedules appointments and follow-up on “no-shows”.
  • Initiates customer program file and customer records.
  • Provides general information regarding program objectives, services and requirements.
  • Enters, edits, and retrieves data from JTA database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshops.
  • Familiarity with outside resources for referral as necessary.
  • Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities.
  • Attend meetings/trainings and community events outside the center and on occasion evenings and weekends as required.
  • Advise clients or customers
  • Answer customer or public inquiries
  • Compare clients' applications with eligibility requirements
  • Compile data related to social service programs
  • Compile information through interviews
  • Compute financial data
  • Coordinate social service activities with resources
  • Determine program eligibility, social service program status
  • Ensure compliance with government regulations
  • Position Requirements

  • High School Diploma or GED. Prior experience in a customer contact job or customer service skills.
  • Proficient in computer programs and data entry.
  • Solid organizational and time management skills.
  • Detail oriented and accurate with deadline sensitive goals and objectives.
  • Above average interpersonal and communication skills.
  • Ability to deal with difficult customers.
  • Ability to establish and maintain effective working relationships.
  • Experience conducting Workshops/Orientations.
  • Knowledge of community employers and community partners.
  • Valid Class C License with acceptable auto insurance.
  • Bilingual: English/Spanish is preferred but is required for Refugee program positions based on population served
  • Additional Information

    Register participants in the electronic system and track /coordinate information flow. Manage the process of walk-in applicants efficiently and timely. Promptly answers incoming calls and respond to voice messages w/in 24 hours. Maintains precise record of Intake and provides summary reports of activity. Documents all registration related activities and support services accurately and timely in the electronic system. Properly track “No show” participants in a suspense file and report to appropriate authorities timely. Screens participants for Support Services barriers and link them with services at initial interview. Other duties assigned

    Benefits

    ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

    ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

    6111 N TEUTONIA AVE , MILWAUKEE, WI 53209-3646 USA