IT Help Desk Analyst in Louisville, KY at ResCare

Date Posted: 2/28/2018

Job Snapshot

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Job Description


Title: IT Help Desk Analyst

Job Category: Information Technology

Line of Business: Resource Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a IT Help Desk Analyst.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

IT Help Desk Analyst Responsibilities

The IT Help Desk Analyst provides quality customer service and technical assistance to computer users via telephone and email. They receive, log, and trouble shoot all IT service requests and provide status updates on problem resolution.

Essential Job Responsibilities:

  • Troubleshoots user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues.
  • Provides top quality customer service by assisting employees with problems that occur.
  • Escalates problems to second level support when needed.
  • Assists users with password resets.
  • Trains new users on applications and IT policies and procedures.
  • Submits request to vendors regarding equipment repairs.
  • Ensures that the necessary shipment of equipment is done according to company policy.
  • Other duties as assigned.

Specific Requirements

Position Requirements

  • High school degree or equivalent required.
  • At least 6 months experience of IT troubleshooting, customer service, or phone support required.
  • Willing to provide after-hours operations and on-call support as needed required.
  • Professional Certifications such as MCSE, MCSA, A+, HDI, or ITIL preferred, but not required.
  • Experience with Active Directory, remote desktop tools, and ticketing systems preferred.
  • Experience with Microsoft Office products, Novell GroupWise, and Windows 7/8/8.1/10 preferred.
  • Strong technical, analytical, and criticalthinking skills preferred.
  • Strong documentation and communication skills preferred.

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA