Lead Talent Development Specialist - WFS in Raleigh, NC at ResCare

Date Posted: 6/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Raleigh, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Lead Talent Development Specialist - WFS

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Lead Talent Development Specialist - WFS.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Lead Talent Development Specialist - WFS you will: 

Will maintain a case load of complex cases that involves extensive client interaction. This position responds to case situations and /or programmatic issues that are complex and maintains current information on programs and resources. This position provides a subject matter resource to the Talent Development Specialists or Case Managers in its respective program.

Reports To:

Project Manager or Designee

Essential Job Responsibilities:

  • Explain and interprets regulations, policies, and procedures for staff
  • Resolve problems encountered during daily operations and determines appropriate solutions
  • Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented
  • Develop or modify work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
  • Review unit procedures, assists in the development or revision of needed procedures, and troubleshoots system errors
  • Provide work instruction and assist employees with difficult and/or unusual assignments
  • Manage and maintains a reduced complex caseload
  • Refer clients to appropriate agencies for specialized services and counseling
  • Assist clients to identify conditions needing improvement and develop measures to correct them
  • Complete documents and forms timely and accurately; maintain records and files; and schedule
  • Assist in oversight of customer service and staff work flow
  • Assist in oversight of staff schedules and time management
  • Authorize and coordinate training services and track obligation of funds
  • Assist in training of new staff to ensure consistency
  • Review and assist staff in data and file management
  • Develop and follow-up with Training Vendors and employer sites monthly
  • Provide career management to customers at the appropriate level
  • Interview customers to gather information on training needs, educational background, work experience, skills, interests and eligibility
  • Verify eligibility for program services
  • Assist customers with identifying employment goals and career development needs, and developing achievable realistic service and employment plans
  • Assist customer with job placement
  • Provide follow-up after job placement to ensure job retention
  • Authorize and coordinate supportive services
  • Assure compliance with state, federal and local programmatic guidelines

Position Requirements


  • Bachelor's degree in related field from regionally accredited college or university or equivalent skills and experience
  • Two years professional experience with employment/recruiting & staffing, preferably in workforce development or equivalent combination of education and experience
  • Computer literate
  • Organizational, time-management, verbal and written communication skills
  • Must have transportation to perform local travel
  • Two to four years of complex case file management experience preferred
  • One year minimum of supervisory experience preferred
  • Experienced with Microsoft Office programs
  • Demonstrated excellent communication and team work skills

Work Requirements:

  • Proficient Basic office computer skills
  • Strong communication written and verbal skills
  • Must have a current valid Driver’s License with Good Driving Record

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

1830 TILLERY PL STE B , RALEIGH, NC 27604-1586 USA