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Lobby Attendant - WeCARE in New York, NY at ResCare

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Lobby Attendant - WeCARE

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Lobby Attendant - WeCARE.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

As a(n) Lobby Attendant - WeCARE you will: 

  • Manages customer flow within the WeCARE center
  • Greets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needs
  • Collects information from customers and scans into MediSked system
  • Coordinates with department leads to ensure customers are seen timely and that their needs are met
  • Tracks customer wait times and makes recommendations for improvement
  • Implements processes to continuously improve customer service
  • Enters and/or updates customer information in MediSked at each visit
  •  May make referral of customers to other providers, as needed to meet individual needs
  • Provides and or coordinates for the provision of accommodations to serve customers, including language accommodations
  • Translates or interprets for customers as needed (or arranges for such services)
  • Oversees the reception areas. Ensures that required posters in in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
  • Participates as part of the center’s overall customer service team to communicate issues and resolve any barriers to providing quality customer service

Position Requirements

  • Bachelor’s Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation
  • Four years direct customer service experience in a clinical or social service environment
  • Experience in a fast-paced, team environment that is performance driven
  • Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
  • Excellent organizational skills and strong attention to detail
  • Experience with publicly-funded programs; TANF experience preferable
  • Experience in assessing the need for and making reasonable accommodations for customers 
  • Knowledge of laws and regulatory requirements related to program responsibilities 
  • Ability to use various electronic systems to carry out duties and responsibilities
  • Bilingual or multilingual preferred

Additional Information

Position(s) available in Staten Island, Brooklyn, and Manhattan.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

494 8th Avenue Suite 1500 , New York, NY 10001 USA