Metro Employment Case Manager (Support Services/Imaging Specialist Coordinator) in San Diego, CA at ResCare

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Diego, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Metro Employment Case Manager (Support Services/Imaging Specialist Coordinator)

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Metro Employment Case Manager (Support Services/Imaging Specialist Coordinator).

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Metro Employment Case Manager (Support Services/Imaging Specialist Coordinator) you will: 

Assists program participants in developing vocational goals reflective of their skills, capabilities and interests. Manages participant progress towards achieving goals by creating and updating plans.

  • Meets with participants to identify barriers to employment and develop strategies to manage these issues.
  • Maintains complete, accurate and timely case notes and related records in manual and or electronic systems.
  • Outreach to referrals who fail to show for appointment.
  • Create update and ensure completion of plans according to contract deadlines.
  • Attends scheduled supervision meetings to discuss participants progress.
  • Other duties as assigned

Position Requirements

  • Bachelor’s degree in related field or a satisfactory equivalent of education and experience
  • Strong communication skills
  • Knowledge about community resources.
  • Able to work with and relate to participants and be culturally sensitive.
  • Strong organizational skills.
  • Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems
  • Bilingual a plus

Additional Information

The Employment Case Manager (ECM) Supportive Services/Imaging Specialist Coordinator will assists the Welfare-To-Work (WTW) Team and be responsible for preparing documents for imaging, imaging documents, and linking the documents to a case accurately and timely. The ECMSSISC will have extensive knowledge of CPG (CalWORKs Program Guide), ResCare SOPs (Standard Operating Procedures), and the ECM role; with the ability to obtain high Quality Assurance Scores. Responsible for assembling and preparing confidential documents as needed. The ECMSSISC will also have a working knowledge of ResCare WORCs, the Post 24MTC, EWE/WEX report, and how to initiate child care payments (27-128). The ECMSSISC will have the ability to pay attention to detail to avoid overpayments, as well as, the ability to analyze plans and alert the Program Supervisor when something questionable is discovered. The ECMSSISC will contain the ability to lead and teach soft skills to the WEX/EWE population using the Servant Leadership style, LEGACY, and RAYS.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

3910 University Ave Ste 300 , San Diego, CA 92105-7302 USA