Operations and QA Coordinator in New Haven, CT at ResCare

Date Posted: 5/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    New Haven, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Operations and QA Coordinator

Job Category: Administrative/Secretarial

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Operations and QA Coordinator.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Operations and QA Coordinator Responsibilities

The Operations and Quality Assurance Coordinator is responsible for all day-to-day logistics and operations of the center. This position is responsible for making sure that the Center(s) and their services meet the needs of the people that work in them and the people receiving services. 

Essential Job Responsibilities:

  • Provide supervision and support to all administrative staff at the Center.
  • Design and manage coverage and contingency plans to ensure adequate staff coverage. 
  • Manage scheduling of activities and services across rooms and general center facilities.
  • Coordinate with Board staff on ensuring technology is sufficient and working efficiently.
  • Manage all purchasing functions.
  • Manage and update in real time the schedule of activities at the Center. 
  • Lead the planning of special events. 
  • In coordination with Project Director and Program Managers conduct quality assurance reviews on files (all programs) and document findings. 
  • Other duties as assigned.

Specific Requirements

  • Bachelor degree from an accredited college/university in management, organizational development  project management, or business administration  required 
  • Five (5) years of program level management level experience, related to human services in the for-profit, non-profit, quasi-governmental and/or government sectors or directly related progressively responsible work experience or equivalent combinations thereof.  
  • Lead other projects of comparable size and complexity, or experience in a comparable role with similar required skills.

Work Requirements: 

  • Management experience with small through large integrated teams.
  • Excellent oral, written, listening and presentation skills.
  • Superior interpersonal skills to interface with various levels of employees, management, clients, and government representatives.
  • Demonstrated planning, prioritization, and problem solving skills.
  • Excellent time management skills.
  • Negotiates well and handles issues with diplomacy and tact.
  • Detail oriented.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Demonstrated ability to interact/communicate with a diverse Executive level management, senior management, and frontline staff.
  • Lead multiple activities in several locations.
  • Map processes and manage work breakdown structures, project schedules, and resources.
  • Comfortable working in a high pressure environment.
  • Bilingual (English/Spanish) a plus.

Additional Information

• Develop and nurture community partnerships resulting and integrated services and activities at the Centers. • Coordinate with mandated and community partners to ensure ongoing presence and service integration at the Center. • Manage, design, and maintain the workshop and community partner calendar of activities. • Document activities and services in State administered and ResCare proprietary systems.


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.