Operations Excellence Director in Louisville, KY at ResCare

Date Posted: 5/26/2018

Job Snapshot

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Job Description


Title: Operations Excellence Director

Job Category: Corporate Services

Line of Business: Resource Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Operations Excellence Director.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Operations Excellence Director Responsibilities

This position provides on site Operational leadership and support to establish, reinforce  and implement company processes. This position will assist the operation to meet performance targets in the areas of quality services, regulatory compliance, staff deployment, training , finance and general agency operation. This position provides crisis management following a significant critical incident of turnover of key agency staff.

Essential Job Responsibilities:

  • Identify opportunities for improved operational performance at the Agency level
  • Understand business challenges and translate them into process/technical assistance
  • Train operations team on business operations and problem solving skills
  • Understand and Implement company processes/initiatives
  • Facilitate process development initiatives to achieve business goals
  • Develop  and implement an improvement plan and schedule to achieve goals
  • Provide consultation to management and leaders for operational effectiveness
  • Communicate with Division and Executive leadership on progress against plan and solve for roadblocks or gaps in plan implementation

Specific Requirements

  • Extensive travel with short notice.  
  • Ability to live and work in different geographies.  
  • Proven ability to identify and implement business improvements.
  • Proven ability to successfully operate in a 24/7 setting with a dispersed workforce. 
  • Ability to work with all levels of employees in stressful situations. 
  • Ability to work on a variety of priorities with short time frames.

Education, Experience and Certification 

  • 8 years of successful leadership positions
  • Prior experience as a Program Manager, Business Manager or Executive Director preferred.
  • Previous experience in operating a 24/7  home care, health or human service setting.

Knowledge, Skills and Abilities 

  • Knowledge of company processes in HR, programs, finance, and business services.
  • Ability to communicate and execute plan objectives.
  • Knowledge of Quality Assurance, Continuous improvement, and process or project management

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA