Operations Excellence Director in Louisville, KY at ResCare

Date Posted: 9/11/2018

Job Snapshot

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Job Description


Title: Operations Excellence Director

Job Category: Corporate Services

Line of Business: Residential Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Operations Excellence Director.

About this Line of Business

We cover thousands of homes across the country, with a comprehensive range of programs and services, including host home and foster care. ResCare partners with people in the community who open their homes to individuals with disabilities and assists families by providing adoption and foster care services. With almost four decades of experience in the IDD services field, our aim is to be the provider-of-choice in the development of unique and proprietary service offerings and technologies - working toward innovative care models and leading health outcomes with states and payers.

As a(n) Operations Excellence Director you will: 

This position provides on site Operational leadership and support to establish, reinforce  and implement company processes. This position will assist the operation to meet performance targets in the areas of quality services, regulatory compliance, staff deployment, training , finance and general agency operation. This position provides crisis management following a significant critical incident of turnover of key agency staff.

Essential Job Responsibilities:

  • Identify opportunities for improved operational performance at the Agency level
  • Understand business challenges and translate them into process/technical assistance
  • Train operations team on business operations and problem solving skills
  • Understand and Implement company processes/initiatives
  • Facilitate process development initiatives to achieve business goals
  • Develop  and implement an improvement plan and schedule to achieve goals
  • Provide consultation to management and leaders for operational effectiveness
  • Communicate with Division and Executive leadership on progress against plan and solve for roadblocks or gaps in plan implementation

Position Requirements

  • Extensive travel with short notice.  
  • Ability to live and work in different geographies.  
  • Proven ability to identify and implement business improvements.
  • Proven ability to successfully operate in a 24/7 setting with a dispersed workforce. 
  • Ability to work with all levels of employees in stressful situations. 
  • Ability to work on a variety of priorities with short time frames.

Education, Experience and Certification 

  • 8 years of successful leadership positions
  • Prior experience as a Program Manager, Business Manager or Executive Director preferred.
  • Previous experience in operating a 24/7  home care, health or human service setting.

Knowledge, Skills and Abilities 

  • Knowledge of company processes in HR, programs, finance, and business services.
  • Ability to communicate and execute plan objectives.
  • Knowledge of Quality Assurance, Continuous improvement, and process or project management

Additional Information

*Extensive travel with short notice required. Position is Nationwide and does not require that you live in Louisville, KY.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA