Personal Service Representative in Houston, TX at ResCare

Date Posted: 6/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Personal Service Representative

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Personal Service Representative.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Personal Service Representative you will: 

  • Matches customers with appropriate job postings and contacts potential employers for the customer
  • Helps customers to prepare resumes, write letters of introduction, and thank you notes.
  • Gives advice on how to interview successfully
  • Helps customer complete on line and other employment applications
  • Matches customers with volunteer jobs to develop the customers work skills and experience leading to unsubsidized employment
  • Provides useful regional labor market information to help customers develop career goals Provides information on opportunities, qualifications, and expected pay in various industries and occupations.
  • Provides information relating training courses and pre requisites to employment goals  
  • Provides electronic, print and other resources to help customers make career and job search decisions.  
  • Connects customers, who may benefit from other career office staff specialists or other community resources, to that specialist or resource
  • Helps customers relate employment goals to their current skills, experience, abilities, and interests and education support services
  • Helps customers understand the time and financial commitment required to meet particular career goals - Guides the customer in choosing whether to make those commitments.       
  • Continues to work with a customer until employment goals are met
  • Other duties as assigned

Position Requirements

  • Bachelor degree and 1 year experience in career counseling or other areas of human resources.
  • 4 years of experience working at Rescare in a professional position and a recommendation from current or most recent supervisor 
  • Knowledge of career counseling techniques 
  • Knowledge of the workplace and jobs, including requirements for entry into work as well as knowledge of Workforce Solutions’ targeted industries and demand occupations, and  Workforce Solutions’ services and delivery process 
  • Familiar with services available in the community that can support her customers’ employment plans and able to help customers get those services
  • Able to conduct labor market research on individual employers and industries, as well as specific occupations and their education, experience and credential requirements
  • Able to listen to customers, analyze expressed needs and suggest solutions and action plan.  Uses tact, diplomacy, and persistence in providing suggestions to customers
  • Receives a level 2 certification from the National Workforce Institute within a year of the start date of work as a Personal Service Representative

Additional Information

Work location subject to change as new offices are established in the Houston Metro Area


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

8373 Westheimer , Houston, TX 77063-2703 USA