Program Specialist - WFS in Trenton, NJ at ResCare

Date Posted: 6/4/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Trenton, NJ
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    6/4/2018

Job Description

ResCare 

Title: Program Specialist - WFS

Job Category: Direct Care/Operations

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Program Specialist - WFS.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Program Specialist - WFS Responsibilities
Reports to: Supervisor
Responsibilities:  
  • Assists with front desk coverage, greeting customers, and directing customers to appropriate areas and services. 
  • Maintains receptionist coverage with a courteous phone manner. 
  • Maintains full and accurate understanding and ability to provide assistance in the intake registration and data entry of customers, as well as the eligibility determination processes. 
  • Works closely with staff to develop policies and procedures as needed to document job instruction and performance. 
  • Maintains accurate data entry to external customer’s database and internal database; prepares reports from database as required. 
  • Schedules customers into appointments and workshops using required tools.
  • Provides customers information regarding job fairs, workshops, and other events of interest. Provides administrative support to upper level management. 
  • Ensures the Resource Room is well stocked and maintains a professional appearance. 
  • Serves as an assessment facilitator and provides instructions to job seekers prior to taking assessments. 
  • Reviews eligibility documents with job seekers. 
  • Conducts group orientation sessions with job seekers

Specific Requirements

  • Minimum of a High School Diploma and at least two years of clerical experience, or a satisfactory equivalent of education and experience.
  • At least three years of customer service experience with strong communications skills, as well as experience working in a high volume work environment.
  • Strong organization skills and computer skills.
  • The ability to relate well with individuals, ability to motivate.
  • Ability to maintain a high level of accuracy in preparing and entering information.
  • Ability to follow instructions well.
  • Adaptable, flexible, and a fast learner.
  • Creative and able to meet deadlines.
  • Works well under pressure and within a team concept.

Additional Information

DUTIES AND RESPONSIBILITIES:• Provides program support to other team members, as assigned.• Works with Career Specialists to support all classroom activities such as room set-up, preparing materials, scheduling facilities, monitoring attendance and participant progress.• Provides information about community resources to participants. May make referrals to community resources.• Ensures that all needed training and job search materials are available to participants.• Answers routine correspondence.• Maintains the facility calendar/schedule and coordinates conference and meetings.• Compiles caseload reports and prepares routine and ad hoc activity reports for management, as required.• Prepares case notes for participants, as appropriate to document interactions.• Assists with participant outreach to schedule appointments and support engagement.• Operates a variety of office equipment including personal computer, copy machine, and fax machine.• Orders and maintains office supplies, prepares accounting documents and submits to the Project Accountant for processing

Benefits

In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

47 E STATE ST FL 2 , TRENTON, NJ 08608-1707 USA