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QA Mgr in Austin, TX at ResCare

Date Posted: 11/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: QA Mgr

Job Category: Corporate / Support Center

Line of Business: Residential Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a QA Mgr.

About this Line of Business

We cover thousands of homes across the country, with a comprehensive range of programs and services, including host home and foster care. ResCare partners with people in the community who open their homes to individuals with disabilities and assists families by providing adoption and foster care services. With almost four decades of experience in the IDD services field, our aim is to be the provider-of-choice in the development of unique and proprietary service offerings and technologies - working toward innovative care models and leading health outcomes with states and payers.

As a(n) QA Mgr you will: 

  • Conduct quality assurance and operational reviews, generate reports, and identify desirable corrective and preventative actions.
  • Create and distribute schedule for quality assurance checks and full audits to insure audits are completed on a consistent and timely basis.
  • Maintain current knowledge of area program regulatory and company Best In Class requirements to ensure accurate quality assurance review.
  • Follow company procedure and practice for completing various program quality assessment audits.
  • Complete Utilization Reviews on a consistent and timely basis.
  • Complete follow-up of Quality Assurance audits on a timely basis.
  • Request and attend training to maintain current knowledge of area program regulatory and company Best In Class requirements to ensure accurate quality assurance review.
  • Provide in-services for programmatic staff when requested.
  • Maintain required training per company guidelines and policy.
  • Establish and maintain corrective action plans and follow up to ensure timely resolution of identified issues.
  • Complete other duties as assigned.

Position Requirements

  • Bachelors degree in any area of human services required, Masters degree preferred.
  • CWDP preferred.
  • Experience conducting quality assurance and continuous improvement activities preferred.
  • At least one year experience as either QIDP or Case Manager with a thorough knowledge of human service program regulatory requirements for assigned area(s) or 3 plus years experience in quality management.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

7700 CHEVY CHASE DR BLDG 1 STE 500 , AUSTIN, TX 78752-1558 USA