QA Mgr in Rocky Mount, NC at ResCare

Date Posted: 8/18/2018

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Job Description


Title: QA Mgr

Job Category: Corporate Services

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a QA Mgr.

About this Line of Business

As one of the industry's largest providers, HomeCare services offers care for more than 20,000 individuals across the country. We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home - all while maximizing their dignity, privacy and independence. Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.

HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured(R) Telecare that help reduce hospital visits and keep people in their homes longer.

As a(n) QA Mgr you will: 

  • Conduct quality assurance and operational reviews, generate reports, and identify desirable corrective and preventative actions.
  • Create and distribute schedule for quality assurance checks and full audits to insure audits are completed on a consistent and timely basis.
  • Maintain current knowledge of area program regulatory and company Best In Class requirements to ensure accurate quality assurance review.
  • Follow company procedure and practice for completing various program quality assessment audits.
  • Complete Utilization Reviews on a consistent and timely basis.
  • Complete follow-up of Quality Assurance audits on a timely basis.
  • Request and attend training to maintain current knowledge of area program regulatory and company Best In Class requirements to ensure accurate quality assurance review.
  • Provide in-services for programmatic staff when requested.
  • Maintain required training per company guidelines and policy.
  • Establish and maintain corrective action plans and follow up to ensure timely resolution of identified issues.
  • Complete other duties as assigned.

Position Requirements

  • Bachelors degree in any area of human services required, Masters degree preferred.
  • CWDP preferred.
  • Experience conducting quality assurance and continuous improvement activities preferred.
  • At least one year experience as either QIDP or Case Manager with a thorough knowledge of human service program regulatory requirements for assigned area(s) or 3 plus years experience in quality management.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

3220 ZEBULON RD , ROCKY MOUNT, NC 27804-2435 USA 


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