QA Specialist in Houston, TX at ResCare

Date Posted: 10/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: QA Specialist

Job Category: Corporate Services

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a QA Specialist.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) QA Specialist you will: 

  • Responsible for total quality assurance of files, programs and systems and all associated administrative duties under the direction of the Executive Director.
  • Be the contact person for the agency’s Child Placing Agency license annual renewal and conduct the annual renewal and licensing audit process in preparation for re-licensing.
  • Be the contact person and direct interface for all contract audits and conduct internal audit process in preparation for contract audit.
  • Address any problems, concerns or complaints related to quality of system delivery or agency programming.
  • Conduct quality assurance evaluations, minimally quarterly foster/adoptive family satisfaction surveys.
  • Compile Quarterly Report for the Executive Director for quarterly QA reporting.
  • Conduct training for agency staff (and foster/adoptive parents, as applicable) regarding agency QA (i.e. file requirements, agency process; etc.) to ensure agency requirements and agency-wide consistency.
  • Develop training or materials necessary for agency regarding quality assurance.  
  • Maintain up to date information on system changes and updates.
  • Provide technical assistance on data errors and solutions to system issues. 
  • Other duties as assigned

Position Requirements

  • Prefer a Master’s degree in social or behavioral science from an accredited university or college or a Bachelor Degree with foster care /adoption experience.
  • Experience with the foster care system.
  • Must attend required licensing training.
  • Able to maintain a clear record through DES Central Registry of any reports of child abuse and neglect. 

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

8373 Westheimer , Houston, TX 77063-2703 USA