Quality Assurance Analyst in Las Cruces, NM at ResCare

Date Posted: 10/22/2018

Job Snapshot

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Job Description


Title: Quality Assurance Analyst

Job Category: Corporate Services

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Analyst.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Quality Assurance Analyst you will: 

  • Record, compile and analyze performance information to ensure contract compliance.
  • Develop and implement corrective action plans as needed.
  • Oversee the design, generation and analysis of performance reports.
  • Evaluate internal reports and provide the Director all required monitoring documents on time.
  • Review operational procedures and processes for continuous quality improvement.
  • Identify appropriate performance measurements and develop process review checklists for quality control and contract compliance.
  • Identify contractor policy letter requirements and ensure implementation and compliance to those requirements.
  • Implement a continuous quality improvement process through the continuing review of operations and administrative systems consistent with County WIB Certification Standards and ResCare's Best In Class (BIS) Initiatives.
  • Perform other duties as assigned.

Position Requirements

  • Bachelor’s degree from an accredited college or university, or equivalent related experience.
  • Prior experience in quality control or performance of program and financial audits, evaluations and monitoring of employment & training programs desired.
  • Knowledge of applicable WIA federal, state and local rules and regulations.

Additional Information

• Case file review• Write, review and/or update Quality Improvement plan items• Organize and participate in administrative Quality Committee (five per year)• Present consistent feedback to management regarding areas that need improvement• Determine and recommend corrective action in weekly reports to Project Director• Follow up on previously implemented corrective action plans• Score 3.75 average on survey instruments• Maintain client complaint log and ensure clients are responded to within 24 hours of contact• Promptly establish corrective action plans


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.