Quality Assurance Business Analyst in Louisville, KY at ResCare

Date Posted: 3/5/2018

Job Snapshot

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Job Description


Title: Quality Assurance Business Analyst

Job Category: Quality & Compliance

Line of Business: Resource Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Business Analyst.

Are you passionate about helping others? Don�t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Quality Assurance Business Analyst Responsibilities

To collect, analyze and disseminate information to management, operations staff and outside agencies to assist in sound decision making. To be involved in the overall process of providing Quality Assurance and Training services and supports to management and the operations staff through the capture, processing, analyzing and reporting out of available data and review results.  Develops databases as required, works with IT programming staff on the functional components of internally developed software and modifications to existing programs.  Provides reports that include analysis and variances for consideration in the quality improvement process of the operations.

Essential Job Responsibilities:

  • Obtain (from Source) the regulatory survey results from all operations on a monthly basis, evaluates for discrepancies and produces reports for quality improvement.
  • Coordinates the scheduling, submission, input and analysis of satisfaction survey data with outside firm. This includes but is not limited to providing analysis and structure changes in a method that maintains the integrity of the data while still meeting the changes within our structure so the results are valuable at the operation level as well as management level.
  • Serves as first line of support for the field and management for various ResCare systems (i.e. Critical Incident Database, Source Assessments and reports, Data Warehouse- Satisfaction Survey systems)
  • Produces input and advice to the development and modification of existing systems used by ResCare operations, including report development, security structure and cross business implementation of systems.
  • Provides timely and appropriate support of users/customers in data collection and query systems.
  • Works with management and customers to develop and understand product specifications.
  • Communicates regularly and effectively with team members and management, and communicates results effectively to management and customers. 
  • Delivers data products in reports/presentation format to management and/or customer specification and timelines.
  • Other responsibilities as assigned.

Specific Requirements

  • Bachelor degree in a business related field. 
  • Functional understanding of data management and analysis.  
  • Capable of learning and adapting to various systems of operations and structures. 
  • Ability to communicate with internal and external contacts related to information, gathering and providing same.
  • May require limited out of office travel.

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

9901 Linn Station Rd FL 6 - 11 , Louisville, KY 40223-3824 USA