Quality Assurance Coordinator in Tacoma, WA at ResCare

Date Posted: 1/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tacoma, WA
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    1/26/2018

Job Description

ResCare 

Title: Quality Assurance Coordinator

Job Category: Quality & Compliance

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Coordinator.

Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Quality Assurance Coordinator Responsibilities

Conducts case file and record reviews for compliance and identifies opportunities for improvement or corrective actions.

  • Conduct random case file/record reviews on a weekly basis using computer auditing checklist to ensure contractual performance expectations are met.
  • Submit weekly QA reports and submit in a timely manner to Project Director
  • Present consistent feedback to management regarding areas that need improvement
  • Ensure 100% of clients participate in the client satisfaction survey
  • Ensure all clients receive a return call within 24 hours of calling and leaving a message.
  • Other duties as assigned

Specific Requirements

  • Bachelor’s/Associates degree in Human Services, education, psychology, sociology or related field.
  • Minimum 2+ years related experience.
  • Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates.
  • Demonstrate knowledge of computers and knowledge of data management processes.
  • Demonstrate knowledge of eligibility determination processes and filing procedures.
  • Demonstrate good communication, telephone and customer service skills.
  • Be able to use telephone, calculator, copier, and personal computer.
  • Minimal Travel

Additional Information



Benefits

In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

4301 S PINE ST STES 92 80 85 G78 , TACOMA, WA 98409-9104 USA