Quality Assurance Manager in Murfreesboro, TN at ResCare

Date Posted: 5/18/2018

Job Snapshot

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Job Description


Title: Quality Assurance Manager

Job Category: Operations Management

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Manager.

Are you passionate about helping others? Dont miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Quality Assurance Manager Responsibilities

Oversees the quality assurance activities of the program and supervises any quality assurance analysts. Monitors the development and implementation of the Quality Program and assists with the development of future refinement of the program’s standard operating procedures. Identifies strategies to improve program monitoring activities, Conducts quality assurance reviews under the contract; generates reports and implements corrective actions. Provides technical assistance to external customer monitoring, external audits or internal reviews regarding project compliance.

  • Manage Quality Assurance and Quality Control operations including planning, implementing, monitoring and reporting functions.
  • Conduct audits to ensure corporate and contractual quality objectives are met.
  • Manage an effective quality assurance and quality control program that monitors and proactively resolves issues.
  • Manage internal and external customer expectations related to quality management and effectively communicate corporate quality standards across the project.
  • Support and improve the Quality Program and provide the leadership and direction to enhance accepted standards of quality practices, continuous improvement and ethical considerations.
  • Develop and refine standard operating procedures related to quality assurance, quality control, and monitoring compliance with contractual agreements.
  • Ensure that the Policies and Procedures Manual and Knowledge Management System are updated as policies and procedures change.
  • Other duties as assigned

Specific Requirements

  • Bachelor's degree from an accredited college/university in social science-related field or equivalent relevant field
  • Minimum 3 years’ experience in Quality Management
  • Project management experience
  • Knowledge of the principles, practices, methods and techniques of Quality management.
  • Excellent verbal and written communication skills.
  • Ability to design and deliver presentations and programs.
  • 3 years’ experience conducting quality assurance and continuous improvement activities, including conducting audits and developing quality improvement action plans.
  • Demonstrated customer service skills.

Additional Information


In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

  • Competitive pay based on experience
  • Medical, Dental, Vision Benefits
  • Suite of voluntary insurance options
  • 401(k)
  • Paid Time Off
  • Holidays
  • Performance incentives
  • Company Discount Purchasing Program
    • Cell phone Service
    • Ford and Chrysler Automobiles
    • Furniture
    • Appliances
    • Staples discounts
  • Employee Assistance Program
  • Legal Assistance Program
  • Tuition Reimbursement

Don't miss this opportunity to find career success and fulfillment while you assist people to reach their highest level of independence. 

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

201 E MAIN ST STE 300 , MUFREESBORO, TN 37130-3728 USA