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Quality Assurance Manager - WeCARE in New York, NY at ResCare

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Quality Assurance Manager - WeCARE

Job Category: Quality & Compliance

Line of Business: Workforce Services

About Workforce Services

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance Manager - WeCARE.

About this Line of Business

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.

The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. ResCare Workforce Services is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

As a(n) Quality Assurance Manager - WeCARE you will: 

  • Ensures compliance with all federal, New York City, HRA and other requirements
  • Develops Quality Assurance Plan for the WeCARE project, incorporating all aspects of a comprehensive system of reviews, training, and support to ensure compliance and quality of operations
  • Leads the quality team in conducting quality assurance activities; establishes work flow and priorities, manages day-to-day activities, trains, monitors, and evaluates quality assurance team
  • Compiles information from and reports on quality activities and outcomes
  • Serves as a member of the project leadership team to provide input on quality and related improvement activities/status reports
  • Coordinates with VNSNY and EDSI quality staff to ensure timely and complete reviews are completed and provided to RWS as required
  • Provides training and/or training opportunities for all quality staff as needed
  • Analyzes processes and conducts root cause analysis related to operations; engages with team leads and department managers to gain complete picture of performance or process 
  • Develops and/or monitors contract and performance reports; works with team leads and department managers to excel in performance
  • Researches and applies best practices in maintaining quality throughout operations
  • Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
  • Understands and follows all HRA policies and procedures related to wellness services
  • Uses standard forms and online processes to conduct and document work

Position Requirements

  • Master’s Degree in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation from an accredited university required
  • Four years of management and supervision experience in healthcare or rehabilitation settings
  • Three years of quality assurance experience 
  • Experience in working with programs that provide care management and/or care coordination
  • Experience in a performance-driven environment and ability to use data analytics to report on and improve processes and outcomes
  • Education and/or experience in setting that use motivational interviewing and care management models to improve customer outcomes
  • Excellent team management and coaching skills using process and data analysis, and continuous improvement activities 
  • Experience with publicly-funded programs preferable
  • Understand how to determine the need for and make reasonable accommodations for customers 
  • Required knowledge of federal, state, and local laws and regulatory compliance requirements related to program responsibilities 
  • Ability to use various electronic systems to carry out duties and responsibilities
  • Bilingual or multilingual preferred

Additional Information

Position(s) available in Staten Island, Brooklyn, and Manhattan.


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

494 8th Avenue Suite 1500 , New York, NY 10001 USA