Quality Assurance/Performance Specialist in Lexington, KY at ResCare

Date Posted: 8/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lexington, KY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/29/2018

Job Description

ResCare 

Title: Quality Assurance/Performance Specialist

Job Category: Corporate Services

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Quality Assurance/Performance Specialist.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Quality Assurance/Performance Specialist you will: 

  • Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.
  • Submit weekly QA reports in a timely manner to Project Director.
  • Present consistent feedback to management regarding areas that need improvement.
  • Ensure 100% of clients participate in the client satisfaction survey.
  • Ensure all clients receive a return call within 24 hours of calling and leaving a message.
  • Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
  • Creates, implements and monitors standard operating procedures.
  • Other duties as assigned

Position Requirements

  • Associates degree in Human Services, education, psychology, sociology or related field required, bachelors degree preferred.
  • Minimum 2+ years related experience.
  • Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates.
  • Demonstrate knowledge of computers and knowledge of data management processes.
  • Demonstrate knowledge of eligibility determination processes and filing procedures.

Additional Information



Benefits

ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

2525 HARRODSBURG RD , LEXINGTON, KY 40504-3355 USA