Re-Engagement Specialist in Escondido, CA at ResCare

Date Posted: 9/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Escondido, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Re-Engagement Specialist

Job Category: Administrative/Secretarial

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Re-Engagement Specialist.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Re-Engagement Specialist you will: 

  • Prepare outgoing mail, including UPS shipments, as requested and ensures that mail is sent out each day.
  • Sort and distribute incoming mail to the appropriate department or individual on the same day it is delivered at least 95% of the time.
  • Ensure postage meter has sufficient postage for the week's mail.
  • Sort and distribute taxes.
  • Answer phones and direct callers to appropriate staff within office when needed.
  • Assemble informational materials or packets as requested.
  • Assist with generation of reports, including data gathering via the computer system, printed reports or other valuable information.
  • Provide front desk coverage for the receptionist. Cover for all breaks, lunches and time off.
  • Assist with faxing documents as necessary and assist with regular scanning and other large scanning jobs, as necessary.
  • Assist with communications to obtain necessary backup documentation as necessary.
  • Other duties as assigned.

Position Requirements

  • Must have HS Diploma or GED equivalent.
  • Quality customer service skills to include a positive attitude, good listening skills, ability to understand the current difficulties faced by employers and job seekers during stressful economic times.

Additional Information

Provides customer service, obtain various forms of documentation, answers routine questions, disbursing vouchers; monitors CalWORKs orientation log for non compliant and sanction participants on a daily basis.• Processes non-compliance cases in CalWIN, submits and monitors non-compliance requests to County Sanction reviewer for approvals and generates weekly sanction reports.• Completes case closing for discontinued and exempt cases and assigns active cases to Employment Case Manager.• Completes specialized non-compliance Intake and Appraisal meetings.• Provides outreach, engagement, supportive service and follow up services to cure sanctions, documents outcomes in CalWIN system.• Ensures contractual sanction rates are maintained.• Other duties assigned


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

613 W VALLEY PKWY STE 200 , ESCONDIDO, CA 92025-2551 USA