Regional Quality Assurance Manager in Houston, TX at ResCare

Date Posted: 7/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Regional Quality Assurance Manager

Job Category: Quality & Compliance

Line of Business: Resource Center Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Regional Quality Assurance Manager.

About this Line of Business

Since 1974, ResCare, Inc., has been dedicated to impacting communities for the better with a mission to help people live their best life. As the largest diversified health and human services provider in the U.S., ResCare makes a difference in people's lives and communities by providing home and community-based health services to complex populations.

With more than 45,000 dedicated employees serving over 60,000 people daily across the country, ResCare offers daily living, behavioral health and other health-related support services, pharmacy, remote monitoring solutions, neurorehab therapy, along with vocational training and job placement for people of all ages and skill level.

ResCare is changing the industry through our commitment to continuous quality and safety improvements, and we're investing in technology to connect homes and people. We're also working with federal and state government agencies to educate and advocate for the use of those needed care solutions to improve quality outcomes and reduce costs.

As a(n) Regional Quality Assurance Manager you will: 

  • Partner with operations across all business lines to maximize their use of ResCare’s Best In Class system as a way to define, measure and improve service quality.
  • Conduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visits.
  • Analyze data from BIC, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectives. 
  • Coach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of life.
  • Reinforce the consistent utilization of ResCare’s risk management systems to maximize the safety and security of people receiving services and staff.  
  • Partner with the Compliance Department to ensure that allegations are investigated according ResCare policy. Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manual. 
  • Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion.
  • Serve as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as needed.
  • Provide oversight of contracts and service lines as needed/required.
  • Participate in the development and revision of ResCare training curricula. Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification, etc.)
  • Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviews.
  • Integrate of Start Ups and Acquisitions. Support newly-acquired and start-up operations to fully implement ResCare systems within 6 months. 
  • Support operations to provide services in an ethical and lawful manner. Support operations to follow policies and procedures for measuring customer satisfaction in accordance with ResCare guidelines.
  • Other duties as assigned.

Position Requirements

  • Bachelor’s degree in human services, education, social work,  or related field preferred 
  • Experience in quality assurance (including conducting audits and corrective action plans), training and development, project management, continuous quality improvement, and working directly with persons with developmental disabilities preferred
  • Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities, within a residential services field preferred
  • Understanding of accreditation standards/processes (CARF, CQL, JCAHCO) preferred
  • Must be willing to work flexible hours and travel up to 75% across multiple states 

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

, New Orleans, LA 70032 USA