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Retention Specialist in Columbia, SC at ResCare

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Columbia, SC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Title: Retention Specialist

Job Category: Professional: Clinical

Line of Business: Workforce Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Retention Specialist.

About this Line of Business

ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.  

With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.

Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S.  Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.

As a(n) Retention Specialist you will: 

The Follow-up Specialist represents an important part of a workforce development organization. This position is very detail orientated and requires the ability to process heavy paperwork and perform data entry in compliance with WIOA and other program requirements that deal with state and federal guidelines. Responsibilities also include home visits, job search, and assessment of individual needs.

Essential Job Responsibilities:

  • Responsible for performance calculations and WIOA reporting requirements, which include participant’s employment status during second and fourth quarter after exit and median earnings in the second quarter after exit. 
  • Maintain participant follow-up records (paper and electronic), including file preparation, organization of file, and verification that all information has been received and properly filed. 
  • Responsible for collecting supplemental wage data by utilizing proper forms (Employment Verification Form and Consent for Release of Information) to fax/email to employers; track all faxes/emails for supplemental wage data and attempt other methods (check stubs, DES Wage Guide print out, phone call, etc.) of collecting information if employer does not respond. 
  • Conduct Follow-Up Interviews with participants and identify the appropriate information to collect (i.e. new address, phone numbers, additional contact information, and supplemental wage information) and provide job leads/employment referrals if unemployed and seeking employment.
  • Prepare and maintain records and case files, proper documentation of services provided, narratives of client contacts, or relevant correspondence. Monitor and record clients' progress to ensure that goals and objectives are met.
  • Compose correspondence (i.e. introductory letter, monthly contact letter, year-end follow-up letter) using proper grammar, punctuation, and spelling.
  • Maintain an awareness of socioeconomic factors bearing on unemployment, local labor community problems, and/or resources relating to the labor market.
  • Other duties as assigned.

Position Requirements

  • High School diploma or equivalent, with a minimum of four years clerical experience, of which two must include a responsible level of organizational responsibilities. 
  • Requires excellent communication skills (written, verbal, and phone). Fluency in English and Spanish is required. 
  • Technology - Demonstrate proficiency in software including but not limited to Microsoft Windows, Microsoft Office, Microsoft Excel, and Microsoft Access (Database). 
  • Demonstrate proficiency in Internet usage.
  • Responsible for providing follow-up services. In addition, provides Labor Market Information, job leads, and employment referrals to ensure job retention and skill enhancement opportunities.

Additional Information


ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

700 TAYLOR ST , COLUMBIA, SC 29201-2743 USA 


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