Scheduler in Morristown, TN at ResCare

Date Posted: 8/29/2018

Job Snapshot

  • Employee Type:
    Part-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/29/2018

Job Description

ResCare 

Title: Scheduler

Job Category: Direct Care/Operations

Line of Business: HomeCare Services

About ResCare

Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Scheduler.

About this Line of Business

As one of the industry's largest providers, HomeCare services offers care for more than 20,000 individuals across the country. We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home - all while maximizing their dignity, privacy and independence. Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.

HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured(R) Telecare that help reduce hospital visits and keep people in their homes longer.

As a(n) Scheduler you will: 

The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support professional schedules. The
Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in
problem solving to strive for optimum outcomes.

  • Coordinates In-Home support services between DSPs and persons served.
  • Participate in staff meetings with Branch Manager and other staff.
  • Communicate with Management regarding situations needing special attention, any change of client’s condition/needs, and any
    situation that may require disciplinary action of staff.
  • Ensures DSPs complete all required training. Assists with providing training as necessary.
  • Assigns DSPs to schedules and appointments in a timely manner.
  • Monitors attendance and punctuality of DSPs for service appointments.
  • Maintain data integrity in POC for both PS and employees, including templates, valid authorizations, time and attendance.
  • Assume on call responsibility, and in the absence of appropriate staffing, may provide client direct care.
  • Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state
    and federal licensing laws & regulations.
  • Ensure submission of proper timekeeping and paperwork.
  • Other duties as assigned

Position Requirements

  • Excellent customer service, communication, and problem solving skills.
  • Must be able to function well under pressure, make decisions quickly and manage confidential information
  • High School Diploma.
  • Valid driver’s license and insurance.
  • Two or more years of general office and computer experience.
  • Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.

Additional Information



Benefits

ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

, Morristown, TN 37813 USA